Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 14:17:03 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="ltr"><div class="gmail_default" style="font-family:georgia,serif;font-size:small">
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<span style="color:rgb(34,34,34)">Hi team - Thanks for the revert. Please find my answers in </span><font color="#ff0000">red</font> below against your points:</div>
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<span style="color:rgb(34,34,34)">We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it. </span><font color="#ff0000">I was using app and suggested by your customer care agent I uninstalled and installed again. I tried using website also but click &amp; collect option is disabled there also.</font>
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<div style='color:rgb(34,34,34);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></div>
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<span style="color:rgb(34,34,34)">We would like to inform you that we do not provide click and collect option on few items, this might be the reason that you are not getting the click and collect office. </span><font color="#ff0000">These are the same items I ordered three days ago and collected from the store, however I had to return because of the size issue. After getting my credit back into the account I selected the same items with appropriate size but unable to place an order to option of click and collect not being enabled anymore.</font>
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<span style="color:rgb(34,34,34)">Kindly check with some other items, If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>1. Screenshot Of The Issue(If Possible) - </span><font color="#ff0000">Please find below</font><br>2. App Version/Browser Version - <font color="#ff0000">app version 9.2.8</font><br>3. Android/iOS Version or Browser name - <font color="#ff0000">iOS 13.7 / google chrome</font><br>4. Registered email address - <font color="#ff0000"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></font><br>5. Country of access - <font color="#ff0000">Kuwait</font><br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MjQ5MDE0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i3xTdl7CNd_RRPqJ2MyDHN250DJhoe5UNJ9_j-iDeqk" alt="image.png" width="517" height="184"><br>Would appreciate if given prompt response and support as I was not at all satisfied with my two calls earlier to the customer service. This is not the first time I ordered from max app and I had always been using click &amp; collect option.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Regards,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Varsha</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 12 Jan 2021 at 16:18, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Varsha,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that we do not provide click and collect option on few items, this might be the reason that you are not getting the click and collect office.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Kindly check with some other items, If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br>1. Screenshot Of The Issue(If Possible)<br>2. App Version/Browser Version<br>3. Android/iOS Version or Browser name<br>4. Registered email address<br>5. Country of access<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br> <br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978524