Subject: Re: Store Complaint #1912562
From: Vijay Chakrawati <[email-masked]>
To: Furkhan Khan <[email-masked]>
Cc: Praveen Jawadi <[email-masked]>, Fouad Omro <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, JUHI GOEL <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Splash Ajc <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <
Date: Tue, 12 Jan 2021 13:07:58 +0000

Dear Furkhan,

As discussed,

I called the customer today and yesterday he said he is busy now.

He asks me call later .

Vijay Mahesh

Business Manager

Many thanks

Centrepoint -Ajman Corniche

Mobile:+971504641813

CUG: +97155431508

Dreams is not what you see in sleep but is that doesn't let you sleep !

                                                                                                      -A.P.J Abdul Kalam

________________________________
From: Vijay Chakrawati <[email-masked]>
Sent: Tuesday, January 5, 2021 7:32 PM
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Praveen Jawadi <[email-masked]>; Fouad Omro <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Splash Ajc <[email-masked]>; Furkhan Khan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Store Complaint #1912562

Hi Akshay ,

I called the customer and informed the actions which we taken and same time customer is asking to meet the employee in splash Umm Al Quwain store.

Same information I shared with Mr .Furkhan and for next step .

Vijay Mahesh

Business Manager

Many thanks

Centrepoint -Ajman Corniche

Mobile:+971504641813

CUG: +97155431508

Dreams is not what you see in sleep but is that doesn't let you sleep !

                                                                                                      -A.P.J Abdul Kalam

________________________________
From: Akshay Berry <[email-masked]>
Sent: Tuesday, January 5, 2021 7:04 PM
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Vijay Chakrawati <[email-masked]>
Cc: Praveen Jawadi <[email-masked]>; Fouad Omro <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Splash Ajc <[email-masked]>; Furkhan Khan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Store Complaint #1912562

Hi @Vijay<mailto:[email-masked]>,

Could you please arrange a callback and update the customer about the same.

Confirm once done.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 5, 2021 6:52 PM
To: Jessie Caparas <[email-masked]>
Cc: Praveen Jawadi <[email-masked]>; Vijay Chakrawati <[email-masked]>; Fouad Omro <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Splash Ajc <[email-masked]>; Furkhan Khan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Store Complaint #1912562

External email sender, please take precaution.

Hi Jessie,

Customer is threatening for legal action. Please advise if any update on the below and if possible please arrange call for the customer on 0504078644, we have already informed the customer that their complaint has been forwarded and is being investigated by the store team at this time.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Vijay Chakrawati" <[email-masked]<mailto:[email-masked]>>
To: "Praveen Jawadi" <[email-masked]<mailto:[email-masked]>>, "Fouad Omro" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Splash Ajc" <[email-masked]<mailto:[email-masked]>>, "Furkhan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 4:43:36 PM
Subject: Fw: Store Complaint #1912562

Hi Team ,

Its pending with Splash Management with further investigation .

Vijay Mahesh

Business Manager

Many thanks

Centrepoint -Ajman Corniche

Mobile:+971504641813

CUG: +97155431508

Dreams is not what you see in sleep but is that doesn't let you sleep !

                                                                                                      -A.P.J Abdul Kalam

________________________________

From: Splash Ajc <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 7:18 PM
To: Vijay Chakrawati <[email-masked]<mailto:[email-masked]>>
Cc: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint #1912562

Dear Sir,

We are still waiting HR action in below customer complain.

Regards,

Wilma

From: Vijay Chakrawati <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 12:15 PM
To: Splash Ajc <[email-masked]<mailto:[email-masked]>>
Cc: Rifan Razool <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Store Complaint #1912562

Hi Wilma, Any update on below

Vijay Mahesh

Business Manager

Many thanks

Centrepoint -Ajman Corniche

Mobile:+971504641813

CUG: +97155431508

Dreams is not what you see in sleep but is that doesn't let you sleep !

                                                                                                      -A.P.J Abdul Kalam

________________________________

From: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 11:11 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Vijay Chakrawati <[email-masked]<mailto:[email-masked]>>; Fouad Omro <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint #1912562

Hi Vijay

Can you confirm if the same is sorted from your end ?

Regards

Praveen Javvadi

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 9:00 AM
To: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint #1912562

External email sender, please take precaution.

Hi Praveen,

Can you please check regarding the below concern.

Regards
Shakeeb

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 6:30:12 PM
Subject: Store Complaint #1912562

Please take a look at ticket #1912562

Hi Team,

The customer is complaining that she and her family was insulted by one of the staff members of Splash i.e. Executive, Mr. Shyam shuklan 122766.

Store Address:  Centerpoint splash near Cornish , Ajman

She has shared her contact details : 0504078644 and [email-masked]<mailto:[email-masked]>, also saying that she will post the experiences on social media.

Kindly look into the matter.

Regards,

Juhi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVijay.Chakrawati%40landmarkgroup.com%7C5c263ff0d9f747ac5c4508d8b18b36ac%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637454558756141154%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BDPLNcU2uQeivWdUMo%2BMw5keiW5TNs390t7D%2BvT%2BThw%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com