Subject: New Reply Received - Issue in Exchanging In-store & Online store
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 17:51:24 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Issue in Exchanging In-store & Online store  Ticket comment <div dir="ltr">
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<div class="gmail_default" style="color:#000000">Thank you for your response</div>
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<div class="gmail_default" style="color:#000000">But On-line purchase Click &amp; collect and Return to in-store available ? same way its exchange is not possible ? </div>
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<div class="gmail_default" style="color:#000000">I am not happy with this policy. As some items available in store and one available in online stores. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jan 11, 2021 at 9:36 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Dear,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for reaching out to us.</div>
<br><div dir="ltr">We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product/offers and availability/Exchange policies.</div>
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<div>However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.</div>
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<div dir="ltr">You can order any item from our website which you want but it can not be exchanged with store purchase.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1974852