Subject: Ticket Assigned - Conversation with rea amador
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 04:33:48 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rea amador rea amador                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:24 AM, 01st Dec                     rea amador                    Ok           11:26 AM, 01st Dec                   Pushkar                   Hi Rea, Thank you for contacting us           11:36 AM, 01st Dec                     rea amador                    Here is my order number           11:37 AM, 01st Dec                     rea amador                    6241871905           11:38 AM, 01st Dec                   Pushkar                   May I request you to please stay on-hold while I retrieve the information.           11:38 AM, 01st Dec                     rea amador                    I have 2 items returned           11:38 AM, 01st Dec                     rea amador                    I want to update my returned items           11:39 AM, 01st Dec                   Pushkar                   The items have not been collected yet           11:40 AM, 01st Dec                     rea amador                    I already  returned  on November 26           11:40 AM, 01st Dec                     rea amador                    I already returned  on November 26           11:41 AM, 01st Dec                     rea amador                    He already  get it           11:41 AM, 01st Dec                   Pushkar                   Ok but I have checked the tracking and it shows that it was not collected           11:43 AM, 01st Dec                   Pushkar                   Allow me some time to check properly           11:44 AM, 01st Dec                   Pushkar                   I will notify you within 24 hours           11:44 AM, 01st Dec                     rea amador                    I already  returned  the 2 items on November 26           11:45 AM, 01st Dec                     rea amador                    I will give you the contact number of the man           11:45 AM, 01st Dec                   Pushkar                   But your return requests are for 3 items and 1 items           11:46 AM, 01st Dec                     rea amador                    0598185161           11:47 AM, 01st Dec                     rea amador                    Here's his contact number           11:47 AM, 01st Dec                     rea amador                    Yeah  i returned  only  1 pair of kappa sandal and 1 pair or sleeper           11:48 AM, 01st Dec                   Pushkar                   Ok I will check it . But your 2 return requests are for 3 items and 1 items , so how can you return 2 items only           11:48 AM, 01st Dec                     rea amador                    1 kappa sandal and 1 sleeper  so its 2 items right           11:49 AM, 01st Dec                   Pushkar                   Ok then I will check and notify you within 24 hours           11:50 AM, 01st Dec                     rea amador                    Ok thank you so much           11:51 AM, 01st Dec                   Pushkar                   Thank you Have a nice day           11:51 AM, 01st Dec                   Pushkar                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:51 AM, 01st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1797702