Subject: RE: Refund Pending // 6231802224 // 1640362
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, JUHI GOEL <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 9 Jan 2021 10:02:15 +0000

Will check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 8, 2021 1:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; JUHI GOEL <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund Pending // 6231802224 // 1640362

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6231802224

In this order RMA: 1000306187 has been processed on Dec 7, 2020 and the refund is showing rejected. As per the process we informed the customer regarding 3 weeks which has already passed and customer is complaining that they have still not received the refund.

Kindly assist in looking into this and advise regarding the same. Also, please arrange a call for this customer on +966545060546

Thank you for your help!

Regards,
Apoorv
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