Subject: New Reply Received - REFUND ISSUE, NOT RECEIVE!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 16:16:48 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  REFUND ISSUE, NOT RECEIVE!  Ticket comment <div id="yiv6749090565"><div id="yMail_cursorElementTracker_1610122288959">Hi there!<div id="yiv6749090565yMail_cursorElementTracker_1610120200877"><br></div>
<div id="yiv6749090565yMail_cursorElementTracker_1610120201619">I called the bank and the agent said there was no refund money was credited to my account. Attached is my SOA Nov 1 to 31 2020 and copy of my transactions from dec 1 to present.</div>
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<br><br><br><br><br><br><br><br><br><br><div id="yiv6749090565ymail_android_signature"><a rel="noreferrer" id="yiv6749090565ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv6749090565yqt1024058605" id="yiv6749090565yqt07533"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 7 Jan 2021 at 1:50 pm, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6749090565"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Catherine,<br><br>Thank you for your patience.<br><br>We would like to inform you that we have process the refund on 27 Nov, 2020 under the transaction id 169999990031830504.<br><br>The amount you paid online has been refunded back to your original payment method.</div>
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<div dir="ltr">However if you feel that you have not received the refund kindly share your bank statement from 27th Nov 2020 to 13 Dec, 2020.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963314