Subject: Re: Refund Pending // 6231802224 // 1640362
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, JUHI GOEL <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 8 Jan 2021 02:22:33 -0700 (MST)

Hi Team, 

With reference to the order number: 6231802224 

In this order RMA: 1000306187 has been processed on Dec 7, 2020 and the refund is showing rejected. As per the process we informed the customer regarding 3 weeks which has already passed and customer is complaining that they have still not received the refund. 

Kindly assist in looking into this and advise regarding the same. Also, please arrange a call for this customer on +966545060546 

Thank you for your help! 

Regards, 
Apoorv