Subject: RE: Refund Rejected #9772931918
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>, JUHI GOEL <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 7 Jan 2021 17:07:22 +0000

@Sankar T<mailto:[email-masked]>

Is this order in your mada rejected refunds shared to Payfort?

I don’t seem to see it in any recent list shared.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 5, 2021 3:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Rejected #9772931918

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9772931918
RMA: 43536007

Mentioned RMA showing processed on Nov 19, 2020 but the refund transaction is rejected. As per the process, Mada refunds gets processed within 3 weeks, since this has been over 3 weeks already and customer is still reporting the refund is still not processed, can you please look into this and advise further.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 11:33:02 AM
Subject: Refund Rejected #9772931918

Hi Team,

PFA

Please refund the amount manually as the order #9772931918 has been returned to WH but the refund is getting declined in Hybris.

Jira has been already raised but have not received any solution as yet: https://landmark.atlassian.net/browse/REL-130828

Kindly check and do the needful.

Regards,
Juhi

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