Subject: New Reply Received - Refund Pending
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 17:57:40 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Refund Pending  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hello.<br>
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The total refund amount should be 37.82 AED as shown in the attached screenshot.<br>
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The voucher you issued is only 20 AED.<br>
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Kindly rectify this mistake and issue a voucher with the correct amount.<br>
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Thank you.<img id="7f1c9634-ed50-4b28-bef5-f7e2227cc781" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MDkwNzc3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FxwPAhYTLLV1vmj8mZ8og6O_mOi9T4BbjTpn5wHFu-4" alt="Image" style="max-width: 100%">
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<div>From: Syeda Afsah Hashmi &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, January 6, 2021 9:56:45 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1596850] - Refund Pending
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Hello.<br>
<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
The total refund amount should be 37.82 AED as shown in the attached screenshot.<br>
<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
The voucher you issued is only 20 AED.<br>
<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Kindly rectify this mistake and issue a voucher with the correct amount.<br>
<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Thank you.<span id="x_ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, January 6, 2021 8:24:40 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1596850] - Refund Pending</font>
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<div dir="ltr">Hi Syeda,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">Please find attached the voucher details below as promised:</div>
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<div dir="ltr">Voucher Code: 878-KGRA-ZXSR-MA9P-Z</div>
<div dir="ltr">Voucher Value: AED 20</div>
<div dir="ltr">Validity: Expires on April 6, 2021</div>
<div dir="ltr">Min. Order Value To Use The Voucher: AED 21</div>
<div dir="ltr">Concept: Babyshop Online</div>
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<div dir="ltr">Thank you for your help!</div>
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<div dir="ltr">​Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1596850