Subject: Re: Refund Rejected #9772931918
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 5 Jan 2021 04:53:29 -0700 (MST)

Hi Team, 

With reference to the order number: 9772931918 
RMA: 43536007 

Mentioned RMA showing processed on Nov 19, 2020 but the refund transaction is rejected. As per the process, Mada refunds gets processed within 3 weeks, since this has been over 3 weeks already and customer is still reporting the refund is still not processed, can you please look into this and advise further. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 5, 2021 11:33:02 AM 
Subject: Refund Rejected #9772931918 

Hi Team, 

PFA 

Please refund the amount manually as the order #9772931918 has been returned to WH but the refund is getting declined in Hybris. 

Jira has been already raised but have not received any solution as yet: https://landmark.atlassian.net/browse/REL-130828 

Kindly check and do the needful. 

Regards, 
Juhi