Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 05:26:35 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Please replace my order before u deliver<div dir="auto">Bcoz really i didn't take that order if u didn't replace it</div>
<div dir="auto">Bcoz i pay delivery charge</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 5 Jan 2021, 8:15 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Abigael,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This item is not cancelled, during quality check we found out that the bag was not in a good condition to be sold and they were the last of their stock hence we took them out of your order. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr">We request you to kindly place another order including the pink bag you want and cancel this order. Our delivery partner will call you before delivering these items. Kindly tell him you do not wish to take this order.<br>
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<div dir="ltr">Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1956968