Subject: New Reply Received - Returned item
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 11:34:03 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returned item  Ticket comment <div>Hello,</div>
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<div id="yMail_cursorElementTracker_1609759978490">If that's the case.</div>
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<div id="yMail_cursorElementTracker_1609759984337">Can i order different item instead with the same amount.</div>
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<div id="yMail_cursorElementTracker_1609760002323">Or if it is higher, then i am also willing to add.</div>
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<div id="yMail_cursorElementTracker_1609760017848">Please confirm</div>
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<div id="yMail_cursorElementTracker_1609760023764">Thanks.<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jan 4, 2021 at 10:07 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1479404797"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Tyrone,</div>
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<div dir="ltr">Thank you for your patience.</div>
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<br>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange available for the item right now but since you have returned the item to us  you will be getting the refund for the item.</div>
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<div dir="ltr">We would like to inform you that once the item will reach the warehouse, we will be initiating the refund to your bank account after the item qualifies the quality check.</div>
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<div dir="ltr">The amount will be credited to your bank accont within 2-15 working days.</div>
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<div dir="ltr">If you require any further assistance, please feel free to write back to us.<br><br>Your friends,<br>The Support Team<br><br><br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931453