Subject: Fw: Store Complaint #1912562
From: Vijay Chakrawati <[email-masked]>
To: Praveen Jawadi <[email-masked]>, Fouad Omro <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, JUHI GOEL <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Splash Ajc <[email-masked]>, Furkhan Khan <[email-masked]>
Date: Mon, 4 Jan 2021 11:13:36 +0000

Hi Team ,

Its pending with Splash Management with further investigation .

Vijay Mahesh

Business Manager

Many thanks

Centrepoint -Ajman Corniche

Mobile:+971504641813

CUG: +97155431508

Dreams is not what you see in sleep but is that doesn't let you sleep !

                                                                                                      -A.P.J Abdul Kalam
________________________________
From: Splash Ajc <[email-masked]>
Sent: Sunday, January 3, 2021 7:18 PM
To: Vijay Chakrawati <[email-masked]>
Cc: Furkhan Khan <[email-masked]>
Subject: RE: Store Complaint #1912562

Dear Sir,

We are still waiting HR action in below customer complain.

Regards,

Wilma

From: Vijay Chakrawati <[email-masked]>
Sent: Sunday, January 3, 2021 12:15 PM
To: Splash Ajc <[email-masked]>
Cc: Rifan Razool <[email-masked]>
Subject: Fw: Store Complaint #1912562

Hi Wilma, Any update on below

Vijay Mahesh

Business Manager

Many thanks

Centrepoint -Ajman Corniche

Mobile:+971504641813

CUG: +97155431508

Dreams is not what you see in sleep but is that doesn't let you sleep !

                                                                                                      -A.P.J Abdul Kalam

________________________________

From: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 11:11 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Vijay Chakrawati <[email-masked]<mailto:[email-masked]>>; Fouad Omro <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint #1912562

Hi Vijay

Can you confirm if the same is sorted from your end ?

Regards

Praveen Javvadi

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 9:00 AM
To: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint #1912562

External email sender, please take precaution.

Hi Praveen,

Can you please check regarding the below concern.

Regards
Shakeeb

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 6:30:12 PM
Subject: Store Complaint #1912562

Please take a look at ticket #1912562

Hi Team,

The customer is complaining that she and her family was insulted by one of the staff members of Splash i.e. Executive, Mr. Shyam shuklan 122766.

Store Address:  Centerpoint splash near Cornish , Ajman

She has shared her contact details : 0504078644 and [email-masked]<mailto:[email-masked]>, also saying that she will post the experiences on social media.

Kindly look into the matter.

Regards,

Juhi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Instore Complain
From: Furkhan Khan <[email-masked]>
To: Marwa Masarweh <[email-masked]>, "Ansh Mansingh" <[email-masked]>, Splash Ajc <[email-masked]>, Arjun Sharma <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>, Thushara Indika <[email-masked]>
Cc: Nikhil Chaturvedi <[email-masked]>
Date: Mon, 28 Dec 2020 07:04:41 +0000

Hi Marwa,

My store manager wilma from AJC called and spoke to him on 24 Thursday 2020.

I called him to to understand the inconvenience faced by him in store. Even I apologized but he didn’t agree to it. He want us to transfer shayam and asked him to go to UAQ to apologize him personally.

@Arjun Sharma<mailto:[email-masked]> @Vibhay Kumar Sharma<mailto:[email-masked]> Customer is not ready to defuse the matter until we do the above. We have planned to move Shayam to AJMCC but going to UAQ and meeting him needs HR approval.

@Thushara Indika<mailto:[email-masked]> As requested, please do the audit and check on the same incident and validate the report ( attached ) submitted by store manager.

Warm Regards,
Furkhan Khan
Area Manager - Splash Northern Emirates
Board Line: +971 4 8094500
Mobile: +971 55 794 2028 / +971 56 991 6611
E-mail: [email-masked]
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com www.landmarkgroupme.com

  _____

From: Marwa Masarweh <[email-masked]>
Sent: Monday, December 28, 2020 9:35:47 AM
To: Ansh Mansingh <[email-masked]>; Furkhan Khan <[email-masked]>; Splash Ajc <[email-masked]>
Cc: Nikhil Chaturvedi <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>
Subject: Re: Instore Complain

Hi @Furkhan Khan<mailto:[email-masked]>

It’s seems to body get back to him

Can you please contact him urgently

Thanks

From: Ansh Mansingh <[email-masked]>
Date: Thursday, 24 December 2020 at 10:53 AM
To: Furkhan Khan <[email-masked]>, Splash Ajc <[email-masked]>
Cc: Nikhil Chaturvedi <[email-masked]>, Marwa Masarweh <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>
Subject: FW: Instore Complain

Hi Furkhan,

Sharing snapshot of a customer complaint attached. Can you please urgently look into this before he escalates this further? Customer contact no is there in the screenshot.

Please let us know once you’ve spoken to the customer.

Regards,

Ansh Mansingh

Marketing Manager

Board Line: +971 45174500

Direct Line: +971 45174788

Mobile: +971 502815179

Address: Landmark Tower, 22nd Floor Dubai Marina, P.O. Box 26881, UAE

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%2F&data=04%7C01%7CSplash.AJC%40landmarkgroup.com%7C2bd17bee3acc40bc7c8808d8aafed902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447358822106030%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2EsEtxTgzWCfNbbcwZWFqQ6aMymwCG7OTTmCAKZiS5I%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FSplashFashions%2F&data=04%7C01%7CSplash.AJC%40landmarkgroup.com%7C2bd17bee3acc40bc7c8808d8aafed902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447358822115993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4p3nleo%2B1yB5hTP1b%2BLROK8eEkaRynU2gAPyeCVe1V8%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions%2F&data=04%7C01%7CSplash.AJC%40landmarkgroup.com%7C2bd17bee3acc40bc7c8808d8aafed902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447358822115993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=e8cNV1kOIntCkIx1mK3hP6W%2BrW7sXGN7Cb05JYG9tzQ%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsplashfashions%2F&data=04%7C01%7CSplash.AJC%40landmarkgroup.com%7C2bd17bee3acc40bc7c8808d8aafed902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447358822125948%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sbUQoYreWhVuIt8k%2BeR2Nm8S4B6EmBy8triG0sqnAO4%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.snapchat.com%2Fsplashfashions%2F&data=04%7C01%7CSplash.AJC%40landmarkgroup.com%7C2bd17bee3acc40bc7c8808d8aafed902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447358822125948%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BVQ3bJxTSthFOZRiVr8ius3piumJ%2ByVg1Xe0G7ugG78%3D&reserved=0> 

From: Marwa Masarweh <[email-masked]>
Sent: Thursday, December 24, 2020 10:49 AM
To: Ansh Mansingh <[email-masked]>
Cc: Nikhil Chaturvedi <[email-masked]>
Subject: Instore Complain

Hi Ansh,

There is a complain in Ajman Centrepoint branch near Cornish  to an employee “Shyam shuklan (122766)

Please find the attached of the screenshot of the complain

Costumer name is:

Shebin

0504078644

Thank you