Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 07:13:39 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Splash,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I understand your policy and admire the same.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Here issue is different, my concern is that splash does not have a standard of size.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Here I will try to explain once again.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I tried and selected M size of this shirt in my nearest CenterPoint and same time came to know that there is an offer if I buy this shirt online, therefore I ordered this shirt online and received
 it from CenterPoint after receiving I have not tried it again assuming that size is correct ann I already tried it in centerpoint.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">But when day before yesterday I try to wear it
<b>I found that this is not a Standard M size shirt. </b></span></div>
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<div class="MsoNormal"><b><span style="mso-fareast-language:EN-US">I agreed that there is a return policy of 14 days but this is a different case where Spalsh does not adhering standard size, how same shirt of M size have two different fitting , this is a Quality
 issue which I want to address and you should take up this issue with your sub supplier to improve the quality of product.</span></b></div>
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<div class="MsoNormal"><b><span style="mso-fareast-language:EN-US">Considering the nature of issue pls accept my return and verify my claim with actual product once you received it back if you found that my claim is not valid ( different fitting for same size
 ) pls reject it and I won’t ask any refund or return.</span></b></div>
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<div class="MsoNormal"><b><span style="mso-fareast-language:EN-US">I tried first time to buy online splash product and it’s a disappointing experience.</span></b></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">rajnish</span></div>
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<div>From:<span lang="EN-US"> Splash &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 4 January 2021 10:43 AM<br>
<b>To:</b> Verma, Rajnish (MSSL) &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1952668] - Returns</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Rajnish,<br>
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We are truly sorry to hear that you wish to return the item due to a sizing issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have a return policy within 14 days from the date of purchase. After these 14 days we can not offer you the return and refund.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding. Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1952668:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1952668