Subject: Ticket Assigned - Conversation with sahana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:51 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sahana sahana                    Bot:  Hi again! Bot:  Please enter your name Customer:  sahana Bot:  Hi Sahana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581269080            12:50 AM, 02st Jan                     sahana                    Ok thank u           12:50 AM, 02st Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:51 AM, 02st Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           12:52 AM, 02st Jan                     sahana                    Hi           12:54 AM, 02st Jan                     sahana                    Are u there           12:55 AM, 02st Jan                   Hamza                   Yes, How may I help you?           12:55 AM, 02st Jan                     sahana                    I want to return my order           12:55 AM, 02st Jan                     sahana                             12:55 AM, 02st Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:56 AM, 02st Jan                     sahana                    But there is no option... I already HV product, it's showing still processing           12:56 AM, 02st Jan                     sahana                    Ok           12:56 AM, 02st Jan                     sahana                    Order number 6258617119           12:57 AM, 02st Jan                     sahana                    These items I want to return           12:57 AM, 02st Jan                   Hamza                   Could you please share the name of the item so that I can assist you further?           12:57 AM, 02st Jan                     sahana                    Ok wait           12:58 AM, 02st Jan                     sahana                    Can u check via order number           12:59 AM, 02st Jan                     sahana                    Hello           12:59 AM, 02st Jan                     sahana                    Am waiting still           01:00 AM, 02st Jan                   Hamza                   there are two items , which item do you want to return?           01:01 AM, 02st Jan                     sahana                    Black one           01:01 AM, 02st Jan                     sahana                    Size is too big that's why           01:01 AM, 02st Jan                   Hamza                   Bossini Midi Pinafore Dress with Adjustable Straps and Pocket Details           01:02 AM, 02st Jan                   Hamza                   is it the item?           01:03 AM, 02st Jan                     sahana                    Yes           01:03 AM, 02st Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            01:03 AM, 02st Jan                     sahana                    Ok           01:03 AM, 02st Jan                   Hamza                   Thanks for waiting, The return request has been created as you asked           01:04 AM, 02st Jan                     sahana                    Thank u Soo much           01:05 AM, 02st Jan                   Hamza                   Our courier team will contact you within 3-5 working days to collect the item           01:05 AM, 02st Jan                   Hamza                   Is there anything else I can help you?            01:05 AM, 02st Jan                     sahana                    No, thank u ???           01:06 AM, 02st Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:08 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945611