Subject: Ticket Assigned - Conversation with joshina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:50 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joshina joshina                    Bot:  Hi again! Bot:  Please enter your name Customer:  joshina Bot:  Hi Joshina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:11 PM, 01st Jan                     joshina                    I would like to know what is the size mentioning as 20,24,28 & 30 is it the UK sizes ?           08:12 PM, 01st Jan                   Ishan                   Hi Joshina, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           08:12 PM, 01st Jan                     joshina                    In curves section           08:13 PM, 01st Jan                     joshina                    I would like to know what is the size mentioned in CURVES SECTION as 20,24,28 & 30 is it the UK sizes ?           08:14 PM, 01st Jan                   Ishan                   Please provide us with more details about your inquiry so we can further assist you.           08:15 PM, 01st Jan                     joshina                    I would like to know what is the size mentioned in CURVES SECTION as 20,24,26 & 30 is it the UK sizes ?           08:17 PM, 01st Jan                     joshina                    Some of the sizes are mentioned as XL, XXL (alpha sizes )which is easy to understand but what is the size of 20,24,26&30 is it the UK sizes mentioned?           08:18 PM, 01st Jan                   Ishan                   May I request you to please stay on hold while I retrieve the information.           08:19 PM, 01st Jan                     joshina                    Okay           08:20 PM, 01st Jan                   Ishan                   We request you to please confirm us with the link of the item.           08:21 PM, 01st Jan                     joshina                    Solid Collared Shirt with 3/4 Sleeves and Tie Ups           08:22 PM, 01st Jan                   Ishan                   We request you to please share us with the item screenshot so that we can assist you better.           08:24 PM, 01st Jan                     joshina                    I am trying to attach it but unable to do so I will try again           08:26 PM, 01st Jan                     joshina                    I am unable to do the attachment           08:29 PM, 01st Jan                   Ishan                   I am extremely sorry to say that I am unable to locate the item. However, I would like to inform you that the sizes are mentioned for UK,EU & ALPHA.           08:30 PM, 01st Jan                     joshina                    Okay sir           08:30 PM, 01st Jan                     joshina                    What is 20,24,26&30 it the UK sizes or EU ?           08:31 PM, 01st Jan                   Ishan                   We request you to please send us with the screenshot of the item on [email-masked] explaining your query.           08:33 PM, 01st Jan                     joshina                    Okay sir           08:33 PM, 01st Jan                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           08:34 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945161