Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:50 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966536972806            06:29 PM, 01st Jan                     hi                    Ok           06:30 PM, 01st Jan                     hi                    How much usually it take for the agent to call           06:32 PM, 01st Jan                   Ishan                   Hi, Thank you for contacting us. My name is Ishan. How may I help you?           06:34 PM, 01st Jan                     hi                    I cannot see my 99sar refund amount           06:34 PM, 01st Jan                     hi                    I got the message on 24/11/2020           06:35 PM, 01st Jan                     hi                    I want to buy something’s but it’s showing I don’t have any credit           06:35 PM, 01st Jan                   Ishan                   Kindly share us with the order id in order to assist you better           06:36 PM, 01st Jan                     hi                    6244871023 order number           06:36 PM, 01st Jan                     hi                    Message is like refund for return 1000218725 for order 6244871023           06:37 PM, 01st Jan                   Ishan                   May I request you to please stay on hold while I retrieve the information.           06:39 PM, 01st Jan                     hi                    Ok           06:40 PM, 01st Jan                   Ishan                   We would like to inform you that the refund amount of AED 99 with respect to the order id 6244871023 has already been processed from our side in your my credit account.  You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto www.centrepointstores.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:40 PM, 01st Jan                     hi                    I can check it now           06:41 PM, 01st Jan                     hi                    It was not showing 5min ago when I wanted to use it           06:42 PM, 01st Jan                   Ishan                   May I request you to please stay on hold while I retrieve the information.           06:45 PM, 01st Jan                   Ishan                   We request you to please confirm us that you are trying to purchase from account that is registered under "[email-masked]".           06:46 PM, 01st Jan                   Ishan                   I'm not getting a response from you. Are we still connected?           06:48 PM, 01st Jan                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:51 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1944934