Subject: Ticket Assigned - Conversation with mary
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:50 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary mary                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mary Bot:  Hi Mary ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15
  business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567851418            06:36 PM, 01st Jan                   Ishan                   Hi Mary, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           06:37 PM, 01st Jan                     mary                    Yes           06:37 PM, 01st Jan                     mary                    I have other concern regarding on items pricing           06:37 PM,
  01st Jan                     mary                    I shopped at Burjuman Branch           06:38 PM, 01st Jan                     mary                    And the items SKU 162678289 and 162678290,           06:39 PM, 01st Jan                     mary                    It was written on tag its 45 AEd each, I just now checked my receipt and it cost 90 Aed each           06:40 PM, 01st Jan                     mary                    /startOver           06:40 PM, 01st Jan                   Ishan                   I apologise for the late response and the inconvenience caused to you.           06:42 PM, 01st Jan                   Ishan                   I'm not getting a response from you. Are we still connected?           06:47 PM, 01st Jan                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:48 PM, 01st Jan                         
                  View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1944921