Subject: Ticket Assigned - Conversation with jesmin rahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:49 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jesmin rahman jesmin rahman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jesmin rahman Bot:  Hi Jesmin Rahman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - car
 d issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507648203            03:26 AM, 29th Dec                   Mohammad                   Hi Jesmin, Thank you for contacting us. My name is Mohammad. How may I help you?           03:27 AM, 29th Dec                     jesmin rahman                    Salam. I haven't yet received my refund           03:28 AM, 29th Dec                   Mohammad       
             Could you please share your order number so that I can assist you further?           03:28 AM, 29th Dec                     jesmin rahman                    Wait           03:28 AM, 29th Dec                   Mohammad                   sure.           03:28 AM, 29th Dec                     jesmin rahman                    6253307947           03:30 AM, 29th Dec                   Mohammad                   Please allow me to check it for you.           03:31 AM, 29th Dec                     jesmin rahman                    Okay           03:31 AM, 29th Dec                   Mohammad                   Your refund for SAR 24.84 was processed on 27/12/20 with the transaction ID 169999990048190432. NOTE: the amount will take 2-15 business days to be reflect back in your account.           03:32 AM, 29th Dec                   Mohammad                   Rest SAR 0.16 will be credited back in your my credit account.           03:33 AM, 29th Dec                   Mohammad        
            IS there anything else I can help ?           03:33 AM, 29th Dec                     jesmin rahman                    So i need to wait until           03:34 AM, 29th Dec                   Mohammad                   with in 2-15 business days amount will be credited in account.           03:35 AM, 29th Dec                     jesmin rahman                    Okay           03:36 AM, 29th Dec                   Mohammad                   IS there anything else I can help ?           03:37 AM, 29th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:39 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931699