Subject: Ticket Assigned - Conversation with hanadi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:46 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanadi hanadi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hanadi Bot:  Hi Hanadi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503131508 Bot:  Please wait while we transfer you to an agent Customer:  Please note that I ordered two items and  after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met...  Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Waiting for your reply. Thank you   Hanadi Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Hi Customer:  Please note that I ordered two items and  after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met...  Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Waiting for your reply. Thank you   Hanadi Agent:  May I request you to stay on-hold while checking you order details Customer:  Sure Agent:  We would like to inform you that your refund of AED 11.00+ AED 12.00 has been processed on 12/27/20, with transaction id (169999990059645553). Agent:  ​ Customer:  I didn’t receive any message Agent:  Please know that the refund needs 4-15 working days to be reflected in your account. ​ Customer:  Okay thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hanadi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Customer:  Please note that I canceled before one item and received the money directly after confirming the cancellation Customer:  Moreover I have another query.. Before few minutes I requested to refund an item bought before.. Then received the following message: (Return for Textured Low Top Sneakers with...   of order 9621496212 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days) Customer:  Is there any charges on refunds? Customer:  ??????? Customer:  I’m sorry I meant are there any charges on returns? Customer:  I requested to return the above item and have refund to my account Customer:  Typing issues... so sorry Customer:  /startOver Customer:  Hanadi Customer:  Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Please note that I canceled before one item and received the money directly after confirming the cancellation Customer:  Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Please note that I canceled before one item and received the money directly after confirming the cancellation Customer:  Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Please note that I canceled before one item and received the money directly after confirming the cancellation Customer:  ???????? Customer:  English Agent:  Hi Hanadi, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hanadi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:38 PM, 28th Dec                     hanadi                    Ok           09:38 PM, 28th Dec                   Mohammad                   Hi Hanadi, Thank you for contacting us. My name is Mohammad. How may I help you?           09:40 PM, 28th Dec                     hanadi                    Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Please note that I cancelled before one item and received the money directly after confirming the cancellation           09:40 PM, 28th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           09:41 PM, 28th Dec                     hanadi                    It’s mentioned in the above message           09:42 PM, 28th Dec                   Mohammad                   sure           09:43 PM, 28th Dec                   Mohammad                   please allow me to check that           09:43 PM, 28th Dec                     hanadi                    Ok           09:43 PM, 28th Dec                   Mohammad                   Your both refunds will be credited in your account only.           09:44 PM, 28th Dec                   Mohammad                   It is also processed already           09:44 PM, 28th Dec                     hanadi                    Which account           09:45 PM, 28th Dec                   Mohammad                   bank account           09:45 PM, 28th Dec                     hanadi                    But nothing has been received           09:45 PM, 28th Dec                   Mohammad                   Please wait till then I give you information.           09:45 PM, 28th Dec                     hanadi                    Moreover I have another query.. few minutes ago I requested to return  an item bought before.. Then received the following message: (Return for Textured Low Top Sneakers with... of order 9621496212 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days)           09:46 PM, 28th Dec                     hanadi                    Are there any charges on returns?           09:46 PM, 28th Dec                   Mohammad                   Your refund for AED 11.00 and AED 12.00 has been processed on 27/12/20 with the transaction ID 169999990059645553. The amount will take 2-15 business days to be reflect back in your bank account.           09:47 PM, 28th Dec                   Mohammad                   No charges for returns.           09:47 PM, 28th Dec                     hanadi                    Because I received the shoes at Mushrif mall           09:48 PM, 28th Dec                   Mohammad                   No charges for returns don't worry.           09:48 PM, 28th Dec                     hanadi                    And return will be at my home           09:48 PM, 28th Dec                   Mohammad                   Yes           09:48 PM, 28th Dec                     hanadi                    Ok thank you           09:49 PM, 28th Dec                   Mohammad                   Please update the full address also           09:49 PM, 28th Dec                   Mohammad                   so that courier can contact you easily.           09:49 PM, 28th Dec                     hanadi                    Okay           09:49 PM, 28th Dec                     hanadi                    Sure           09:49 PM, 28th Dec                   Mohammad                   welcome.           09:49 PM, 28th Dec                   Mohammad                   Is there anything else I can help ?           09:49 PM, 28th Dec                     hanadi                    No thank you           09:49 PM, 28th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:49 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930991