Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:48 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business da
 ys to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  97334014575            01:14 AM, 29th Dec                   Mohammad                   Hi Sara, Thank you for contacting us. My name is Mohammad. How may I help you?           01:14 AM, 29th Dec                     sara                    Hi My headphones had a warranty of 6 months that i bought           01:15 AM, 29th Dec                     sara                    One of them broke           01:15 AM, 29th Dec                     sara                    Can i use the warranty and get new ones or exchange them?           01:15 AM, 29th Dec                   Mohammad    
                you purchased it online or at store ?           01:15 AM, 29th Dec                     sara                    At the store           01:15 AM, 29th Dec                   Mohammad                   when was the date of purchase ?           01:16 AM, 29th Dec                     sara                    5 days ago           01:16 AM, 29th Dec                     sara                    24th december           01:16 AM, 29th Dec                   Mohammad                   Yes you can visit the store with warranty card and replace.           01:17 AM, 29th Dec                     sara                    They said i can use the reciept as a warranty           01:17 AM, 29th Dec                   Mohammad                   Please tell me you got a damage item or it was damaged after that ?           01:17 AM, 29th Dec                     sara                    It was damaged after           01:18 AM, 29th Dec                   Mohammad                   Yes receipt can al
 so be used.           01:18 AM, 29th Dec                   Mohammad                   If it was damaged after your purchase then you need to justify them.           01:18 AM, 29th Dec                   Mohammad                   But you have the item under warranty they will replace it.           01:18 AM, 29th Dec                     sara                    Okay           01:19 AM, 29th Dec                     sara                    Thank you           01:19 AM, 29th Dec                     sara                    So much           01:19 AM, 29th Dec                   Mohammad                   welcome.           01:19 AM, 29th Dec                     sara                    :,)))           01:19 AM, 29th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 AM, 29th Dec                     sara                    Yep Thanks           01:19 AM, 29th Dec                               
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