Subject: Ticket Assigned - Conversation with shadab ahmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:46 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shadab ahmad shadab ahmad                    Bot:  Hi again! Bot:  Please enter your name Customer:  shadab ahmad Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  6256984258 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Why my order still not received Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Agent:  Please hold for a moment while I gather those details for you. Customer:  Ok Agent:  We apologise for the inconvenience caused to you.  we will escalate your  issue  to the concern party  to ship  your order asap Agent:  Is there anything else I can help you with? Customer:  When we get my order Agent:  will check with our team  and inform  you  asap Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Please check and confirm asap Agent:  We ill do  the needful Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  IMAGE Customer:  When we get my order Customer:  Delivered date 26th December Customer:  But still i am waiting for my order Customer:  /startOver Agent:  As we can check, your case for late delivery had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference, your complaint number is 1924158 Customer:  Sir already it's 2 days late Customer:  Please confirm when we receive Customer:  /startOver Customer:  /startOver Agent:  We are sorry, as we cannot comment on the exact date and time. However the delivery will happen within 2 - 3 business days. Customer:  Bro we have to move some other place that's why i told if it's possible to delivery shortly Agent:  Please be assured that we have informed the team to deliver the shipment on priority Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            09:57 PM, 28th Dec                   Mohammad                   Hi Shadab, Thank you for contacting us. My name is Mohammad. How may I help you?           09:58 PM, 28th Dec                     shadab ahmad                    1924158 my complaint number is there any updates           09:59 PM, 28th Dec                     shadab ahmad                    I am still waiting for my order           09:59 PM, 28th Dec                     shadab ahmad                    /startOver           09:59 PM, 28th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           10:00 PM, 28th Dec                     shadab ahmad                    6256984258           10:00 PM, 28th Dec                   Mohammad                   yes we can see your issue is already raised with us           10:01 PM, 28th Dec                   Mohammad                   our team is working on it.           10:01 PM, 28th Dec                     shadab ahmad                    When we receive my order           10:02 PM, 28th Dec                     shadab ahmad                    How long it will take           10:02 PM, 28th Dec                   Mohammad                   Our team is on it.           10:03 PM, 28th Dec                   Mohammad                   We will solve the issue soon.           10:03 PM, 28th Dec                     shadab ahmad                    I would like to shopping with centrepoint but this kind of error is not good           10:04 PM, 28th Dec                     shadab ahmad                    Delivered date 26th           10:04 PM, 28th Dec                   Mohammad                   We can understand.           10:05 PM, 28th Dec                     shadab ahmad                    /startOver           10:05 PM, 28th Dec                   Mohammad                   We will surely solve the issue.           10:05 PM, 28th Dec                     shadab ahmad                    Ok but when we get it there is any time line or we waiting for a month           10:06 PM, 28th Dec                     shadab ahmad                    /startOver           10:07 PM, 28th Dec                     shadab ahmad                    Dear Mohammad plz rply           10:08 PM, 28th Dec                   Mohammad                   We are on it please allow us some time to solve the issue.           10:09 PM, 28th Dec                   Mohammad                   Is there anything else i can help ?           10:11 PM, 28th Dec                     shadab ahmad                    Sir i have to move some other place this is the reason that why i always follow up with your respective team to proceed my order           10:11 PM, 28th Dec                     shadab ahmad                    /startOver           10:12 PM, 28th Dec                     shadab ahmad                    Please accept my request and follow up with team to proceed my asap           10:12 PM, 28th Dec                     shadab ahmad                    /startOver           10:13 PM, 28th Dec                   Mohammad                   Sure.           10:13 PM, 28th Dec                   Mohammad                   We are surely working on it.           10:14 PM, 28th Dec                     shadab ahmad                    Thanks sir           10:14 PM, 28th Dec                   Mohammad                   welcome.           10:15 PM, 28th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931055