Subject: Ticket Assigned - Conversation with nithin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:47 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nithin nithin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nithin Bot:  Hi Nithin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505676286 Bot:  Please wait while we transfer you to an agent Agent:  Hi Nithin, Thank you for contacting us. My name is Nikhil. How may I help you with the returns? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nithin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:30 PM, 28th Dec                     nithin                    I can’t return the item still           10:31 PM, 28th Dec                   Mohammad                   Hi Nithin, Thank you for contacting us. My name is Mohammad. How may I help you?           10:33 PM, 28th Dec                     nithin                    Hi           10:33 PM, 28th Dec                     nithin                    I can’t return my item still           10:33 PM, 28th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           10:34 PM, 28th Dec                     nithin                    9624037150           10:34 PM, 28th Dec                   Mohammad                   Please allow me to check.           10:34 PM, 28th Dec                     nithin                    Please           10:35 PM, 28th Dec                   Mohammad                   Please tell the item name you want to return ?           10:35 PM, 28th Dec                     nithin                    Skirt           10:36 PM, 28th Dec                   Mohammad                   162193722 - - Solid Wide Leg Poplin Culottes with Pocket Detail and Elasticised Waistband           10:36 PM, 28th Dec                   Mohammad                   this one right /           10:36 PM, 28th Dec                     nithin                    Ys           10:37 PM, 28th Dec                   Mohammad                   Please wait i will do that for you.           10:38 PM, 28th Dec                     nithin                    Ok please           10:38 PM, 28th Dec                   Mohammad                   Done           10:39 PM, 28th Dec                   Mohammad                   Is there anything else i can help ?           10:39 PM, 28th Dec                     nithin                    So what I can do now is to return back to al maya           10:39 PM, 28th Dec                   Mohammad                   you can drop the return at store also           10:41 PM, 28th Dec                   Mohammad                   or you can wait for a courier guy to come and collect the item with in 3-5 business days.           10:41 PM, 28th Dec                     nithin                    Ok thank you           10:42 PM, 28th Dec                   Mohammad                   welocme.           10:43 PM, 28th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:43 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931141