Subject: Ticket Assigned - Conversation with english please
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:44 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with english please english please                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Prakash. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  Hi Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok thank you Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  I want to update my returned items Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is mohammad. How may I help you? Customer:  I want to update my returned items Customer:  Almost  5 days already returned Agent:  Could you please share your order number so that I can assist you further? Customer:  Ok wait Customer:  6250929089 Agent:  Please allow me to check it for you. Customer:  Ok thank you Agent:  your items are still not collected ? Customer:  I already give 5days ago Customer:  Someone  collect here Agent:  You mean items are collected by courier ? right ? Customer:  So i waiting for my refund Customer:  Yes Agent:  We sincerely apologies for the delay Customer:  And i always check my credit still zero balance Agent:  Please allow me to forward the case so that your refund can be processed asap Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Ok thank you hope not waiting for a long time Agent:  We will do our best to solve the issue. Customer:  I always send email nobody respond Agent:  We will surely work on this and come up with an update. Customer:  Ok i expect it will solve soon Customer:  Thank you so much Agent:  Welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rea, Thank you for contacting us. My name is Nikhil. Agent:  How may I assist you with the returns Customer:  I want ti update  my returned items Agent:  We would request you to please share the order id with us. Customer:  Almost  a week i already  returned Customer:  625092089 Agent:  As per the system, we can see that my colleague is working on the same. Agent:  We will ask them to do the follow up for the same. Customer:  Long time I've  wait for the refund Agent:  We apologize for the delay and inconvenience caused to you. Customer:  Until now it not come Customer:  On my credit Agent:  We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and they will arrange a refund for your items. Agent:  Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. Customer:  Ok i hope you can fix this problem Customer:  Thank you Agent:  We thank you for your understanding and cooperation. Agent:  Is there anything else we may assist you with today? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Rea Amador, Thank you for contacting us. How may I help you? Customer:  Its almost 1 month i didn't get my refund Agent:  Could you please share your order id so that I can assist you further. Customer:  I returned items until now never  get my refund Agent:  please provide us the order number to do the needful Customer:  625092089 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  I returned 1 adidas bag and 1 lee cooper t-shirt Agent:  kindly provide us the correct order number Customer:  Hold on Agent:  we are waitting Customer:  Yeah thats correct Agent:  kindly check again because the order number not working on the system Customer:  6250929089 Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  Almost 1 month of waiting Customer:  How long i wait Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Ok i wait Customer:  Thank you Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rea Amador ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:24 PM, 28th Dec                     english please                    /startOver           08:30 PM, 28th Dec                   Bot                   يرجى إدخال اسمك           08:30 PM, 28th Dec                     english please                    English please           08:31 PM, 28th Dec                   Bot                   مرحبًا English Please، ماذا تحتاج للمساعدة؟           08:31 PM, 28th Dec                     english please                    Talk in English please           08:31 PM, 28th Dec                   Bot                   مرحبًا English Please، ماذا تحتاج للمساعدة؟           08:31 PM, 28th Dec                     english please                    /startOver           08:39 PM, 28th Dec                   Bot                   يرجى إدخال اسمك           08:39 PM, 28th Dec                     english please                    /startOver           08:39 PM, 28th Dec                   Bot                   يرجى إدخال اسمك           08:39 PM, 28th Dec                   Mohammad                   Hi Rea, Thank you for contacting us. My name is Mohammad. How may I help you?           08:40 PM, 28th Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:44 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930738