Subject: Ticket Assigned - Conversation with marsook
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:46 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marsook marsook                    Bot:  Hi again! Bot:  Please enter your name Customer:  marsook Bot:  Hi Marsook ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257348853 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:28 PM, 28th Dec                     marsook                    Hi           09:29 PM, 28th Dec                   Mohammad                   Hi Marsook, Thank you for contacting us. My name is Mohammad. How may I help you?           09:30 PM, 28th Dec                     marsook                    Yes           09:30 PM, 28th Dec                   Mohammad                   How may I help you?           09:31 PM, 28th Dec                     marsook                    I make a order through online, but the location is marked by mistake           09:31 PM, 28th Dec                     marsook                    I want to change location           09:31 PM, 28th Dec                   Mohammad                   Your order is store pick up ?           09:31 PM, 28th Dec                     marsook                    Yes           09:32 PM, 28th Dec                     marsook                    6257348853           09:32 PM, 28th Dec                   Mohammad                   We are very sorry as we can not change or modify any thing in the order once placed.           09:32 PM, 28th Dec                   Mohammad                   We are not authorized to do that.           09:33 PM, 28th Dec                     marsook                    Then what I do?           09:33 PM, 28th Dec                   Mohammad                   I suggest you to please visit the same store you have choosen.           09:33 PM, 28th Dec                     marsook                    Can I cancel my order?           09:33 PM, 28th Dec                     marsook                    It’s in riyad           09:34 PM, 28th Dec                     marsook                    I’m in dammam           09:34 PM, 28th Dec                   Mohammad                   Order will be automatically considered cancel after 14 days.           09:34 PM, 28th Dec                   Mohammad                   Then i suggest you to place a new order           09:34 PM, 28th Dec                   Mohammad                   and this order will automatically be cancelled after 14 days           09:34 PM, 28th Dec                   Mohammad                   and refund will be processed.           09:34 PM, 28th Dec                     marsook                    Ok           09:35 PM, 28th Dec                   Mohammad                   Thanks for your understanding.           09:35 PM, 28th Dec                   Mohammad                   Is there anything else I can help ?           09:35 PM, 28th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930943