Subject: Ticket Assigned - Conversation with my name is najath
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:45 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is najath my name is najath                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name is najath Bot:  Hi My Name Is Najath ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  742439493 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7424394936 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097337117855            09:12 PM, 28th Dec                     my name is najath                    Ok           09:12 PM, 28th Dec                   Mohammad                   Hi Najath, Thank you for contacting us. My name is Mohammad. How may I help you?           09:13 PM, 28th Dec                     my name is najath                    The shipment was out for delivery. Received no calls stating they are coming for delivery. Received a call at 9pm for delivery but it’s too late. They told the delivery will be done today but still nothing. Please help           09:13 PM, 28th Dec                     my name is najath                    The delivery was to be yesterday           09:14 PM, 28th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           09:14 PM, 28th Dec                     my name is najath                    7424394936           09:14 PM, 28th Dec                   Mohammad                   Please allow me to check that for you.           09:14 PM, 28th Dec                     my name is najath                    Thank You           09:15 PM, 28th Dec                   Mohammad                   I can see one attempt for delivery from courier.           09:15 PM, 28th Dec                     my name is najath                    Yes           09:15 PM, 28th Dec                   Mohammad                   Please be assure our courier always to 3 attempts to delivery the order.           09:16 PM, 28th Dec                   Mohammad                   You will be contacted again when they will be out for delivery.           09:16 PM, 28th Dec                     my name is najath                    Alright.           09:16 PM, 28th Dec                   Mohammad                   Is there anything else I can help ?           09:16 PM, 28th Dec                     my name is najath                    Please. Because yesterday I was not informed about the delivery           09:16 PM, 28th Dec                     my name is najath                    And the time they called is at 9           09:16 PM, 28th Dec                     my name is najath                    Atleast 30mins to 1 hour before delivery if they can inform would be appreciated           09:17 PM, 28th Dec                     my name is najath                    Any idea when the delivery will happen again           09:17 PM, 28th Dec                   Mohammad                   we are sorry as delivery time depends on courier           09:18 PM, 28th Dec                   Mohammad                   but be sure they will contact you before.           09:18 PM, 28th Dec                     my name is najath                    Thank You. That would be perfect           09:18 PM, 28th Dec                   Mohammad                   Welcome.           09:19 PM, 28th Dec                   Mohammad                   Is there anything else I can help ?           09:19 PM, 28th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:22 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930900