Subject: Ticket Assigned - Conversation with shashi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:34 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shashi shashi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shashi Bot:  Hi Shashi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623108497 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971555372035 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shashi, Thank you for contacting us. My name is Nikhil. Agent:  How may I help you with your order id 9623108497? Customer:  I have problem with delivery guy Customer:  Are you there?? Agent:  Yes, please elaborate your concern Customer:  I told him to delivery my item Evng, but he refused. Agent:  As per the online tracking, we can see that the courier team has updated the status as order rejected by customer. Customer:  Wrong Agent:  We apologize for the delay and inconvenience caused to you. Customer:  I told him to wait for 5mins. So that I'll confirm to delivery my item to my home partner. Agent:  We will ask the courier team to arrange the delivery again, if the order is not returned. Customer:  I'm calling him again and again But this delivery guy not picking my call Agent:  Please confirm you can be contacted on +971555372035 Customer:  Please tell them to try to delivery my item after 6pm today itself Customer:  Yes Agent:  We will not be able to confirm the timings. But rest assured, we will escalate and ask them to try to deliver today. Agent:  Is there anything else I can help you with? Customer:  Try to deliver my item after 6pm or else before 2:30pm Agent:  Thank you, we will try for the same. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day and stay safe. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shashi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623108497 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shashi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hello! Customer:  I have problem with delivery guy Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Hello! Ishan Customer:  Are you there?? Agent:  Please provide us with more details about your inquiry so we can further assist you. Customer:  Yesterday I raised complaint against the delivery guy Customer:  He call me evening again and started speaking very rudely Customer:  He started telling that he don't know address. Agent:  As we can check, your complaint for delivery partner had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference, your complaint number is 1897008. Customer:  I mentioned clear address when I placed the delivery. Customer:  And explained him clearly.. Customer:  And send him whatsapp location also.. Agent:  We can understand your frustration here. Agent:  This is surely not the experience we want our customers to have when they shop with us. Customer:  The delivery guy have some problem with me.. Customer:  I need my item or else I will cancel and I'll send complaint mail. Customer:  Hello! Agent:  Please be assured that we have informed the courier team to deliver the shipment on priority Customer:  Are you there? Customer:  Ok.. Agent:  Please allow us some time to work and get this issue fixed for you. Customer:  I ordered two items Customer:  One is pre paid Customer:  Another one is cod Customer:  Please cancel Cod item Customer:  I want only prepaid item.. Agent:  Kindly share us with the order id in order to assist you better Customer:  9623100325 Agent:  Thank you for confirming me.  Customer:  Please cancel this order Agent:  We would like to inform inform you that your order under the order id 9623100325 is with the courier now. It will automatically be cancelled if not delivered to your. Customer:  Okay thanks Customer:  And please try to deliver my item after 6pm Agent:  Sure Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shashi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623108497 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shashi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Customer:  I want to return my order Customer:  9623108497 - Order ID Agent:  Please allow me to check Customer:  Okay Agent:  You can exchange or return the shoemart item in store also Customer:  If exchange possible Agent:  or i can raise a return request for you. Customer:  I want 42 size Customer:  Exchange possible Agent:  Yes you can exchange it on store. Customer:  How? Customer:  Please explain clearly Customer:  Hello! Agent:  You can visit any nearby store Agent:  and ask for an exchange. Customer:  Is it no possible Online Customer:  Because I purchased on online Agent:  Sorry we do not offer exchange for online. Return and refund can be done for online. Customer:  Okay... Make Request for Return Agent:  Please allow me to do that. Customer:  Okay Agent:  As per your request Agent:  we have created the return for you Agent:  courier will collect the item with in 3-5 business days. Customer:  Okay thanks Agent:  welcome Agent:  Is there anything else I can help ? Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shashi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Shashi Thank you for contacting us. How may I help you? Customer:  9623108497 - Order ID Customer:  I already returned the item Customer:  I want to know about refund Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay Agent:  We would like to inform you that it will take 2-5 business days to reach the item to warehouse after collecting from you and 1-2 days to conduct a quality check and to initiate refund Agent:  Is there anything else i can help with?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shashi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:31 PM, 28th Dec                   Mohammad                   Hi Shashi, Thank you for contacting us. My name is Mohammad. How may I help you?           08:39 PM, 28th Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:44 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930731