Subject: Ticket Assigned - Conversation with hanadi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:34 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanadi hanadi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hanadi Bot:  Hi Hanadi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503131508 Bot:  Please wait while we transfer you to an agent Customer:  Please note that I ordered two items and  after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met...  Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Waiting for your reply. Thank you   Hanadi Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Hi Customer:  Please note that I ordered two items and  after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met...  Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Waiting for your reply. Thank you   Hanadi Agent:  May I request you to stay on-hold while checking you order details Customer:  Sure Agent:  We would like to inform you that your refund of AED 11.00+ AED 12.00 has been processed on 12/27/20, with transaction id (169999990059645553). Agent:  ​ Customer:  I didn’t receive any message Agent:  Please know that the refund needs 4-15 working days to be reflected in your account. ​ Customer:  Okay thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hanadi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:04 PM, 28th Dec                     hanadi                    Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account.           08:05 PM, 28th Dec                     hanadi                    Please note that I canceled before one item and received the money directly after confirming the cancellation           08:06 PM, 28th Dec                     hanadi                    Moreover I have another query.. Before few minutes I requested to refund an item bought before.. Then received the following message: (Return for Textured Low Top Sneakers with...   of order 9621496212 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days)           08:09 PM, 28th Dec                     hanadi                    Is there any charges on refunds?           08:09 PM, 28th Dec                     hanadi                    ???????           08:12 PM, 28th Dec                     hanadi                    I’m sorry I meant are there any charges on returns?           08:14 PM, 28th Dec                     hanadi                    I requested to return the above item and have refund to my account           08:15 PM, 28th Dec                     hanadi                    Typing issues... so sorry           08:16 PM, 28th Dec                     hanadi                    /startOver           08:20 PM, 28th Dec                   Bot                   يرجى إدخال اسمك           08:20 PM, 28th Dec                     hanadi                    Hanadi           08:20 PM, 28th Dec                   Bot                   مرحبًا Hanadi، ماذا تحتاج للمساعدة؟           08:20 PM, 28th Dec                     hanadi                    Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Please note that I canceled before one item and received the money directly after confirming the cancellation           08:21 PM, 28th Dec                   Bot                   مرحبًا Hanadi، ماذا تحتاج للمساعدة؟           08:21 PM, 28th Dec                     hanadi                    Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Please note that I canceled before one item and received the money directly after confirming the cancellation           08:22 PM, 28th Dec                   Bot                   مرحبًا Hanadi، ماذا تحتاج للمساعدة؟           08:22 PM, 28th Dec                     hanadi                    Hi Please note that I ordered two items and after some time I canceled my order. Then received the following message:(Ankle Strap Stilettos with Met... Items from Order 9624844724 have been cancelled. Your refund will go to My Credit in My Account.) I’m kindly requesting to refund my money to my bank account as soon as possible not to my Credit in My Account. Please note that I canceled before one item and received the money directly after confirming the cancellation           08:23 PM, 28th Dec                   Bot                   مرحبًا Hanadi، ماذا تحتاج للمساعدة؟           08:23 PM, 28th Dec                     hanadi                    ????????           08:23 PM, 28th Dec                   Bot                   مرحبًا Hanadi، ماذا تحتاج للمساعدة؟           08:23 PM, 28th Dec                     hanadi                    English           08:23 PM, 28th Dec                   Bot                   مرحبًا Hanadi، ماذا تحتاج للمساعدة؟           08:23 PM, 28th Dec                   Mohammad                   Hi Hanadi, Thank you for contacting us. My name is Mohammad. How may I help you?           08:39 PM, 28th Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:44 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930732