Subject: Ticket Assigned - Conversation with ejaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:31:34 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ejaz ejaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ejaz Bot:  Hi Ejaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4524209925 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097470262636 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  Hi Customer:  I have a simple question for babyshop management Customer:  What is the use of clickncollect if still i have to wait for many days Customer:  I have never seen any worst or slow service like this Agent:  The minimum time frame for the click and collect order is 2-3 business days. 1-2 business days is for home delivery. Customer:  Wow are you serious Agent:  We ship it from warehouse to store Customer:  Your warehouse is in mars? Sorry to say Customer:  You are open on friday as well so I don’t know what kind of pathetic delivery system you’re dealing with Agent:  from Dubai we ship  it so  it take this  time Customer:  I am customer of 6th street they also deal from Dubai Customer:  But they don’t make you wait for this long Agent:  this  your order number 4524209925 Customer:  I ordered on Thursday night. And today is third day Customer:  My mistake i paid by visa Customer:  Otherwise i would have canceled the order Agent:  tomorrow you will get notification for collection Customer:  Oh really are you sure Agent:  Yes  if  you didn't receive  it  kindly contact  us  to  do the needful .We apologise for the inconvenience caused to you. Agent:  Is there anything else I can help you with? Customer:  You haven’t done anything for me. So what else i can ask Customer:  Please show whatever i wrote to your manager Customer:  I will be very grateful to you Agent:  kindly note  the order  take  2-3 business days   if  you didn't  receive  message by tomorrow  kindly contact  us Customer:  May Allah help your delivery system Customer:  I will do see what to do next Customer:  Thanks for your time Customer:  Asalam alekum Customer:  /startOver Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ejaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4524209925 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:54 PM, 28th Dec                   Ishan                   Hi Ejaz, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           03:58 PM, 28th Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           04:01 PM, 28th Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:04 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1929371