Subject: RE: Urgent Refund Needed 9621851318
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Deepak Damodaran <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 1 Jan 2021 10:55:05 +0000

@Apoorv Joshi<mailto:[email-masked]>

WH is still in the process of closing the return.

Once its closed, only then refund will be processed.

Reminder @Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>

Ticket ID 1936244

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 1, 2021 1:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Urgent Refund Needed 9621851318

External email sender, please take precaution.
Hi Team,

Please assist on the below case. As per oracle we have already received the item at WH. As per WH response under child ticket 1936244, they have mentioned that it is still under receiving process on Dec 30, 2020. The following RMA is still showing reached at warehouse: 1000363623.

Please assist in getting the RMA processed. Thank you for your help!

Regards,
Apoorv

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 1, 2021 2:35:26 PM
Subject: Urgent Refund Needed 9621851318

Hi Team,

Problem Statement: Late refund

Order Date: Dec 13, 2020
Order ID: 9621851318
RMA: 1000363623
Tracking ID: 46046993311

Assistance Required: Need urgent Refund

Issue Description: As per the tracking id the items has reached the warehouse on 24th Dec, 2020. However, the refund is not processed as yet. The customer is chasing for the refund.

Please check and process the refund.

Thank you for your help

Regards,
Juhi

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