Subject: Re: Urgent Refund Needed 9621851318
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Fri, 1 Jan 2021 02:19:27 -0700 (MST)

Hi Team, 

Please assist on the below case. As per oracle we have already received the item at WH. As per WH response under child ticket 1936244, they have mentioned that it is still under receiving process on Dec 30, 2020. The following RMA is still showing reached at warehouse: 1000363623. 

Please assist in getting the RMA processed. Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 1, 2021 2:35:26 PM 
Subject: Urgent Refund Needed 9621851318 

Hi Team, 

Problem Statement: Late refund 

Order Date: Dec 13, 2020 
Order ID: 9621851318 
RMA: 1000363623 
Tracking ID: 46046993311 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking id the items has reached the warehouse on 24th Dec, 2020. However, the refund is not processed as yet. The customer is chasing for the refund. 

Please check and process the refund. 

Thank you for your help 

Regards, 
Juhi