Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 08:10:38 +0000

Hi Juhi Goel,  
  The following message composed by you on ticket 1939555 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Noor,  Thanks for reaching out to us and giving us the opportunity to serve you.  We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This items are not missing quality check we found out that 2 items Solid Turtle Neck T-shirt with Long Sleeves and Cable Knit Sweater with Round Neck and Long Sleeves were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them as a voucher which you can use in next purchase with us. You are still going to receive the remaining items.  ​   The Voucher that has been refunded to you is MAX : 8924622915553-86754-06547 of KWD 7.25.  We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.  Our delivery partner will call you before delivering these items.  Hope this helps and have a great evening! Stay Safe!  Your Friends, The Support Team