Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 04:50:50 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Hello,tomorrow will u open</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Dec 29, 2020, 1:24 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Felister,<br><br>We sincerely apologize for the inconvenience caused to you.</div></div>
<div dir="ltr">
<div><br></div>
<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
<div><br></div>
<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that at this time you can visit our store and exchange the size of the item however for damage item you need to return the item.</div>
<div><br></div>
<div>You can return your purchases through the below two channels:</div>
<div><br></div>
<div>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div><br></div>
<div dir="ltr">2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.</div>
<div><br></div>
<div dir="ltr">· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.</div>
<div><br></div>
<div>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div><br></div>
<div>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div><br></div>
<div>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.</div>
<div><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930621