Subject: New Reply Received - account lock
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 31 Dec 2020 02:04:43 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  account lock  Ticket comment <div dir="auto">
<div><font color="#2196f3">Greetings,</font></div>
<div dir="auto"><font color="#2196f3">Following the issue below, </font></div>
<div dir="auto"><font color="#2196f3">I have check junk and spam mail with no luck . </font></div>
<div dir="auto"><font color="#2196f3"><br></font></div>
<div dir="auto"><font color="#2196f3">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font></div>
<div dir="auto"><font color="#2196f3">country: Saudi arabia</font></div>
<div dir="auto"><font color="#2196f3">mobile#: +966552602444</font></div>
<div dir="auto"><font color="#2196f3"><br></font></div>
<div dir="auto"><font color="#2196f3">hope this information helps you traking the issue .attached screen shot of what I get when try sign in .</font></div>
<div dir="auto"><font color="#2196f3"><br></font></div>
<div dir="auto"><font color="#2196f3">regards,</font></div>
<div dir="auto"><font color="#2196f3">Sara alzamil</font></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Dec 27, 2020, 12:00 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sara,<br><br>
</div>
<div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the issue that you are facing however, we would request you to please check your spam and junk folders in your email for the link however if you still have not received kindly share with us the below details so that we can investigate this further:</div>
<div><br></div>
<div dir="ltr">1. Screenshot of the issue that you are receiving when you are clicking on the password reset link (If Possible).</div>
<div>2. Registered email address</div>
<div>3. Country Of Access</div>
<div><br></div>
<div>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div></div>

	

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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043179438076'>Screenshot_20201230-094026_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923318