Subject: New Reply Received - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 21:14:04 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">There's no need to apologize .. i understand it must have been a mistake so not a big issue .. Actually it was beyond my expectation but i will definitely look forward to do online shopping of my choice.<div dir="auto">And Delivery person has collected the parcel but i didn't get my refund yet.<br><div dir="auto">
<br><div dir="auto">Thankyou.</div>
</div>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 29 Dec 2020, 1:11 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ambz,<br><br>We apologize for the inconvenience caused.<br><br>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases.<br><br>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on UAE's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">As we can see here you have already raised a return request and our courier team will contact you within 3-5 days for the pickup.<br><br>We would request you to please place your order on our website again. We thank you for your understanding and cooperation.<br><br>Again, please accept our sincere apologies for this.<br><br>Hope we are able to meet your expectations.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1930718