Subject: Re: Refund to be process(9604354044)
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Poorvi Chopra <[email-masked]>, Punit Darji <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Wed, 30 Dec 2020 03:06:53 -0700 (MST)

Hi Jessie, 

Can you please assist on the below case. As per Finance they have mentioned that the order is not showing up in their report extracted on Dec 28, 2020 while the hybris ticket for Bank Transfer has been raised on Dec 27, 2020. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Punit Darji" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Poorvi Chopra" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Wednesday, December 30, 2020 3:22:12 PM 
Subject: RE: Refund to be process(9604354044) 

Hello Apporv, 

This order is not part of cash refund report (report extracted on 28 th Dec 20). Please check & resolve the issue with Hybris team. 

Based on system report, we will process cash refund in next batch. 

Report name in system : Auto+Refund+Return+Bank+Transfer+Report 

Regards, 

Punit Darji 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, December 30, 2020 1:29 PM 
To: Poorvi Chopra <[email-masked]>; Punit Darji <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]> 
Subject: Re: Refund to be process(9604354044) 

External email sender, please take precaution. 

Hi Team, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Poorvi Chopra" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Punit Darji" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 12:42:00 PM 
Subject: RE: Refund to be process(9604354044) 

++ [ mailto:[email-masked] | @Punit Darji ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 10:37 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Poorvi Chopra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be process(9604354044) 
Importance: High 

[ mailto:[email-masked] | @Poorvi Chopra ] 

Please assist with the bank transfer. 

We have updated the bank details in CS Cockpit and assigned the ticket to the finance group. 

Ticket ID 03776217 

Please refund AED 37.825 to the customer's bank account as updated. As per Hybris team, there is a tech issue and they are unable to refund to the card. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-127035&data=04%7C01%7CPunit.Darji%40landmarkgroup.com%7Cd185237a4cf84f961e6d08d8aca55535%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449173399665869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g7N9hzUGNm08QNT0zXXkMnP3yMA3L0HJVMBhkQwNClA%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-127035 ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 7:49 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund to be process(9604354044) 

External email sender, please take precaution. 

Hi Malik, 

Please assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 18, 2020 1:41:49 PM 
Subject: Re: Refund to be process(9604354044) 

Hi Malik, 

PFB bank details of the customer and do the needful. 

Account Holder: Umair Ibadullah 

Bank name: Emirates Islamic 

Branch: Jebel Ali 

Account no.: 370-73680354-01 

IBAN: AE550340003707368035401 

Account type: Current account 

Please note that the case is pending since more than 2 months. 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 10:13:56 AM 
Subject: RE: Refund to be process(9604354044) 

Hi Fauzan, 

Do we have bank details for customer ? 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 8:19 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund to be process(9604354044) 

External email sender, please take precaution. 

Hi Malik, 

Kindly assist us in processing the refund for the below case. Customer is very irate for the late refund. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 November, 2020 05:13:33 
Subject: Fwd: Refund to be process(9604354044) 

Hi Malik, 

Kindly assist us in closing below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 November, 2020 05:10:49 
Subject: Refund to be process(9604354044) 

Hi Team, 

With reference to order number: 9604354044.Customer refund rejected in hybirs and processed again on Oct 20, 2020. However, Custome did not received the refund yet in his account. We did raise Jira under this ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-127035&data=04%7C01%7CPunit.Darji%40landmarkgroup.com%7Cd185237a4cf84f961e6d08d8aca55535%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449173399675865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wAearMyGupkhXWwJhKM9CchKbxv7oNUyedCp%2B053IOg%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-127035 ] . Jira team has asked to get the refund processed manually. 

Customer attached the bank statement and refund is not reflecting in it. 

Kindly assist in closig the case. 

Regards, 

Abhishek 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CPunit.Darji%40landmarkgroup.com%7Cd185237a4cf84f961e6d08d8aca55535%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449173399675865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nLP3xS6LY8i1cGIV1EVxFjBXz%2Fzb%2FhTU2yhBretMmTk%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com