Subject: RE: Urgent Refund Needed 9620818816
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamza Hafeez <[email-masked]>, Chester Dsouza <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 29 Dec 2020 16:20:03 +0000

Looping @Chester Dsouza<mailto:[email-masked]>

For your help on the below please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Tuesday, December 29, 2020 8:18 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hamza Hafeez <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Urgent Refund Needed 9620818816
Importance: High

@Hamza Hafeez<mailto:[email-masked]>

The customer claims to have made a return however, we don’t see any reference for that return.

The customer still insists and the order value is AED 212.40.

Please advise if we can refund the customer?

The customer has multiple orders with us from 2019.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 5:34 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Urgent Refund Needed 9620818816

External email sender, please take precaution.
Hi Team,

Please assist in processing this RMA: 1000315653 for the following order 9620818816. As per warehouse response on child ticket: 1915195, they have advised that they did not receive anything. As per AWB: 46045968581 it is showing invalid.

However, the customer is saying they returned the following items: 162396607, 162126030 and courier did not share any AWB or return receipt with them.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 6:25:49 PM
Subject: Urgent Refund Needed 9620818816

Hi Team,

Problem Statement: Late refund

Order Date: Dec 7, 2020
Order ID: 9620818816
RMA: 1000315653
Tracking ID: 46045968581

Assistance Required: Need urgent Refund

Issue Description: As per the tracking id the AWB is invalid, However the customer has already returned the items on 9th Dec, 2020. The customer is chasing for the refund.

Please check and process the refund.

Thank you for your help

Regards,
Juhi

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