Subject: Re: Urgent Refund Needed 9620818816
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 29 Dec 2020 06:34:19 -0700 (MST)

Hi Team, 

Please assist in processing this RMA: 1000315653 for the following order 9620818816. As per warehouse response on child ticket: 1915195, they have advised that they did not receive anything. As per AWB: 46045968581 it is showing invalid. 

However, the customer is saying they returned the following items: 162396607, 162126030 and courier did not share any AWB or return receipt with them. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 29, 2020 6:25:49 PM 
Subject: Urgent Refund Needed 9620818816 

Hi Team, 

Problem Statement: Late refund 

Order Date: Dec 7, 2020 
Order ID: 9620818816 
RMA: 1000315653 
Tracking ID: 46045968581 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking id the AWB is invalid, However the customer has already returned the items on 9th Dec, 2020. The customer is chasing for the refund. 

Please check and process the refund. 

Thank you for your help 

Regards, 
Juhi