Subject: RE: Urgent Refund 2000356286
From: Youssef Amr <[email-masked]>
To: Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Hadeer Ahmed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, JUHI GOEL <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 13:07:09 +0000

Dear Valued Customer

Kindly be noted that the below shipment is already returned to the warehouse under the mother AWB 43824480836 on 8/12/2020

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International – Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Akshay Berry <[email-masked]>
Sent: Tuesday, December 29, 2020 2:39 PM
To: seeta.seeta <[email-masked]>; Service Center - CAI Consumer CS <[email-masked]>; Hadeer Ahmed <[email-masked]>; Youssef Amr <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Urgent Refund 2000356286

External email: avoid to open links or attachments unless sender is known and content is relevant..

Looping @Youssef Amr<mailto:[email-masked]> Please assist here.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 10:19 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Urgent Refund 2000356286
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to kindly deliver the shipment to our warehouse, as the customer is constantly contacting us for his refund and the refund is pending due to the items are not delivered.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 11:37:35
Subject: Urgent Refund 2000356286

Ticket Number 1683144

Hi Team,

The aramex team has already picked up the return of order number 2000356286 under the Ref. Id  K199E51 on 19th Nov, 2020, However the tracking id 43824065121 is invalid and the returned item has not reached the warehouse as yet. Also, there is no response from the courier team.

Kindly check and update as the customer is asking about refund.

Regards,
Juhi.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>