Subject: Re: Urgebt Refund 8222855904
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, JUHI GOEL <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 28 Dec 2020 23:33:44 -0700 (MST)

Hi Jessie, 

As per the tracking ID RP1224200002053, the items has been delivered to our warehouse. However, they have not processed the refund yet. 

Thanks & Regards, 
Seeta Kunwar 

From: "JUHI GOEL" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 11:21:27 
Subject: Urgebt Refund 8222855904 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1916593 | #1916593 ] 

Problem Statement: Late refund 

Order Date: Dec 18, 2020 
Order ID: 8222855904 
RMA: 1000371533 
Tracking ID: RP1224200002053 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Dec 26, 2020. However, as per the warehouse, they have not received the items. 

Please check and update. 

Thank you for your help 

Regards, 
CS Team Juhi