Subject: New Canned Reponses L1 (For Escalation)
From: JUHI GOEL <[email-masked]>
To: AKASH YADAV <[email-masked]>
Date: Sun, 27 Dec 2020 02:34:53 -0700 (MST)

Late Shipping 
​ 
Hi Team, 
Problem Statement: Late C&C Shipping 

Order Date : Sep 19, 2020 
Order ID: 
Store Code: 
Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on 19 Sep, 2020 but still is showing "IN_PROGRESS". 

Please shipped the order on priority so that the customer can collect as soon as possible. 

Thank you for your help! 

Regards, 
CS Team Shivani 
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Late Refund 

Hi Team, 

Problem Statement: Late refund 

Order Date: Sep 9, 2020 
Order ID: 
RMA: 
Tracking ID: 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Sep 14, 2020. However, the refund still not processed. 

Please check and process the refund. 

Thank you for your help 

Regards, 
CS Team Shivani 

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Late Collection 
​ 
Hi Team, 

Problem Statement: Late collection 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on date. But the item still not collected. 

Please collect the item on priority. 

Regards, 
Shivani 
********************************************************************************************************************* 

Late delivery 

Hi Team, 

Problem Statement: Late delivery 
Order Date : Sep 4, 2020 
Order ID: 
Tracking ID: 
Assistance Required: Need urgent delivery 

Issue Description: The order was shipped on 5 Sep, 2020 but still not delivered to customer. 

Please deliver the order on priority. 

Regards, 
Shivani 

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Alternate Address 

Hi Team, 

Order Date: 
Order ID: 
Tracking ID: 

Assistance Required: Need to update delivery address 

Issue Description: Customer share her office address #. Please contact customer on # between . 

Please deliver the order on priority on the updated address. 

Regards, 
Shivani 

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Alternate Contact number 

Hi Team, 

Order Date: 
Order ID: 
Tracking ID: 

Assistance Required: Need to update phone number 

Issue Description: Customer share her alternate number. Please contact customer on # 

Please deliver the order on priority. 

Regards, 
Shivani 

***************************************************************************************************************************** 
Voucher request 

Hi Team, 

Please create a voucher for the given details: 

Order ID: 
Concept: 
Value: 
Th value: 
Validity: 

Thank you for your help. 

Regards, 
Shivani