Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 09:16:52 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Hi<div dir="auto"><br></div>
<div dir="auto">Thanks for your immediate reply.</div>
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<div dir="auto">But want to know why you kept the same item(blanket) again for sale if the quality is not good?? Still that item is available for sale online.Screenshot attached</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 27 Dec 2020, 11:11 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Anoop,<br><br>
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<div dir="ltr">Thank you for contacting us.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that  Heart Print Blanket - 220x150 cms was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.</div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order.</div>
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<div dir="ltr">Also we have refunded KWD 1.6 into your My Credits as the item was missing. Kindly consider it a rare instance.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043178519785'>Screenshot_20201227-121042_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923555