Subject: Ticket Assigned - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 02:01:33 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Product information Hello,

I hope you are well.

We have got a registered pushchair Joolz we bought brand new in one of your stores in Manchester:

Client number JZ180024033
Name: Agustin Melero
Product model: Joolz Hub
Serial Number: HCH015670
Purchase date: 2019/08/26
Country: United Kingdom

Unfortunately one piece was broken 2 days ago. The broken piece is the rigid plastic bracket within the covering fabric all around the edge that we use to pull it forward/backward. Could you please let us know where can we get a replacement piece and if it is covered under the warranty period? We did try to contact directly to Joolz, but they say to us we should get in touch with the shop we bought it from. However, this Mothercare shop in Manchester is no longer open.

We have got all the information and receipt of the buy, just in case you may require it.

Thank you in advance,
Agustin https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1922626