Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 13:01:03 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Hi team,</div>
<div dir="auto">     I contacted you call center yesterday and the agent confirmed that order was placed successfully.</div>
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<div dir="auto">For the payment, I already choose to pay 14 days after delivery through tabby and used my Shukran balance as well.</div>
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<div dir="auto">Appreciate your swift response.</div>
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<div dir="auto" style="font-size:85%; color:#575757">Inviato dal mio Galaxy</div>
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<div>-------- Messaggio originale --------</div>
<div>Da: Max &lt;[email-masked]&gt; </div>
<div>Data: 26/12/20 16:27 (GMT+04:00) </div>
<div>A: [email-masked] </div>
<div>Oggetto: Re: [#1920721] - Delivery </div>
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<div dir="ltr">Hi Emilio,<br>
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<div dir="ltr">Thank you for shopping with us.<br>
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We'd like to confirm you that order #9624381925 has not been placed successfully as the payment from your card used has been unsuccessful.<br>
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Please note that the transaction has not been captured which means that the transaction amount has been blocked by the card issuing bank.<br>
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If a transaction is not captured, it will be reversed back to the card within 3-5 days. You can also contact your bank to confirm the same information.<br>
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Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
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The Support Team<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1920721