Subject: New Reply Received - missing refund
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 12:01:41 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  missing refund  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
I made a complain before concerning this, the carrier dis not contact me and they sent massage to contact him including a number. i hv tried to call them so many times and number was busy. so i called Max cs and informed the situation.
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Please note that after the complain with Max the carrier contacted me concerning another shipment and i got it. However,the mentioned one they never contacted me.
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Besides, as per the screenshot that I attched to the previous mail the shipment shows returned in Max app, so what you are telling me now is non sense.
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Please refund the amount immidetaily to my account.<span id="ms-outlook-android-cursor"></span>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 26, 2020 1:33:04 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1919535] - missing refund
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<div dir="ltr">Hi Israa,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused to you.<br>
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We would like to inform you that our courier partner tried to contact you on +201005124238 thrice on 3 different days but didn't receive any response from your end.</div>
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<div dir="ltr">The courier has now sent the items back to the warehouse. As soon as the items will reach the warehouse the My Credits that you spent on the items will be refunded back to you.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919535