Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 09:03:32 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div>So you mean i need to take 1st my cansh on delivery order so that you can reverse my amount that you deducted <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Saturday, December 26, 2020, 12:27 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Jessiedyn,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9623901647 and 9623901663 were not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9623908067<br><br>The payment has been captured only once from your account which from Apple Pay. However the Tabby payment for unsuccessful orders has not been received by us it will be reveres to your bank account within 3-5 working days.<br><br>Once this order 9623908067 will be shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div dir="ltr">You have placed one more order as cash on delivery 9623922006 for the same item Adidas Textured Lace Up Running Shoes.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919679