Subject: Ticket Assigned - RE: Escalations update
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 04:58:27 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: Escalations update Hi CS Team,
Good Morning!

Please check if below Return collections(RVPs) are still pending to be collected ? as these RVPs are cancelled in system Fareye, requesting to mark as reattempt in Fareye if these collections need to be collected, so that we can act further for collection.

Order No.
AWB
Concept
Courier Partner
9606555628
RP1008002494
CP
LMG
9615180622
RP112620002188
Max
LMG
9611509610
RP110520002229
SP
LMG
9616643968
RP112620000867
SP
LMG
9611739525
RP110420001567
CP
LMG
9614946445
RP112220002072
CP
LMG
9616976728
RP112520003083
CP
LMG
9612164472
RP110720000238
BS
LMG
9615561327
RP112420001879
SP
LMG
9612961266
RP111120002248
Max
LMG
9614314248
RP112220003482
SP
LMG
9618189655
RP113020002126
SP
LMG
9612622137
RP121020000808
Max
LMG
9612291032
RP111520001872
HB
LMG
9623214870
FP122020000423
HB
LMG

Best Regards,
Dipesh Regmi
+971-526246726

From: Sanjana Suresh <[email-masked]>
Sent: Wednesday, December 23, 2020 10:05 AM
To: Dipesh Regmi <[email-masked]>; Saikat Das <[email-masked]>
Cc: Ashish Karini <[email-masked]>; K Nayan <[email-masked]>; Nisha Siddiqui <[email-masked]>
Subject: RE: Escalations update

Hi @Dipesh Regmi<mailto:[email-masked]>,

Please provide timeline on when will the below orders be delivered/collected:

Problem Category
Date of raising the complaint with the courier partner
Order No.
AWB
Concept
Courier Partner
No. of cartons
Status as per Fareye
Date of the last status update as per Fareye
Date on which Fareye status checked
Ticket number
Remarks
Aging
Reply from Courier Partner
Return in process for more than a month (Order #9606555628)
13-Nov
9606555628
RP1008002494
CP
LMG
1
Rescheduling pickup
09-Oct
21-Dec
1684531
Open
38
Already attempted but was failed due to wrong location, will schedule and reattempt
Return in process for more than a month (Order #9606555628)
13-Nov
9606555628
RP1008002494
CP
LMG
1
reschedule pickup
09-Oct
20-Dec
1684531
Open
37
Already attempted but was failed due to wrong location, will schedule and reattempt
Items wrongly delivered
22-Nov
9615180622
RP112620002188
Max
LMG
1
Rescheduling pickup
19-Nov
21-Dec
1733951
Open
29
Already attempted multiple times, will reschedule and reattempt
Returns
22-Nov
9611509610
RP110520002229
SP
LMG
1
reschedule pickup
14-Nov
20-Dec
1732426
Open
28
Already attempted multiple times, will reschedule and reattempt
Items wrongly delivered
22-Nov
9615180622
RP112620002188
Max
LMG
1
reschedule pickup
05-Dec
20-Dec
1733951
Open
28
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
Rescheduling pickup
18-Nov
21-Dec
1759316
Open
25
Already attempted multiple times, will reschedule and reattempt
Conversation with hanadi
26-Nov
9611739525
RP110420001567
CP
LMG
1
reschedule pickup
10-Nov
20-Dec
1758219
Open
24
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
out for pickup
14-Dec
20-Dec
1759316
Open
24
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
reschedule pickup
15-Dec
20-Dec
1759316
Open
24
Already attempted multiple times, will reschedule and reattempt
Conversation with venkatesh
30-Nov
9614946445
RP112220002072
CP
LMG
2
reschedule pickup
15-Dec
20-Dec
1793754
Open
20
Already attempted multiple times, will reschedule and reattempt
Returns
30-Nov
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
20-Dec
1790112
Open
20
Already attempted multiple times, will reschedule and reattempt
Returns
02-Dec
9612164472
RP110720000238
BS
LMG
1
reschedule pickup
23-Nov
20-Dec
1805850
Open
18
Already attempted multiple times, will reschedule and reattempt
Re:
03-Dec
9615561327
RP112420001879
SP
LMG
1
reschedule pickup
05-Dec
21-Dec
1817324
Open
18
Already attempted multiple times, will reschedule and reattempt
Re:
03-Dec
9615561327
RP112420001879
SP
LMG
1
Rescheduling pickup
05-Dec
21-Dec
1817324
Open
18
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
06-Dec
9612961266
RP111120002248
Max
LMG
1
reschedule pickup
16-Nov
21-Dec
1836430
Open
15
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
06-Dec
9612961266
RP111120002248
Max
LMG
1
Rescheduling pickup
16-Nov
21-Dec
1836430
Open
15
Already attempted multiple times, will reschedule and reattempt
Returns
06-Dec
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
21-Dec
1834366
Open
15
Already attempted multiple times, will reschedule and reattempt
Returns
06-Dec
9616976728
RP112520003083
CP
LMG
1
Rescheduling pickup
17-Dec
21-Dec
1834366
Open
15
Already attempted multiple times, will reschedule and reattempt
Returns
06-Dec
9614314248
RP112220003482
SP
LMG
1
reschedule pickup
05-Dec
20-Dec
1831292
Open
14
Already attempted multiple times, will reschedule and reattempt
Returns
06-Dec
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
20-Dec
1834366
Open
14
Already attempted multiple times, will reschedule and reattempt
Returns collection
06-Dec
9618189655
RP113020002126
SP
LMG
1
out for pickup
01-Dec
20-Dec
1835321
Open
14
Will reschedule and reattempt
I'm so angry from. Ure customer service
10-Dec
9612622137
RP121020000808
Max
LMG
1
rescheduling pickup
13-Dec
21-Dec
1856926
Open
11
RVP Picked
return
10-Dec
9612291032
RP111520001872
HB
LMG
1
reschedule pickup
19-Nov
20-Dec
1832790
Open
10
Already attempted multiple times, will reschedule and reattempt
Delay in Order Delivery
22-Dec
9623214870
FP122020000423
HB
LMG
2
in transit
20-Dec
22-Dec
1904664
Open
0
Will be attempted for tomorrow delivery

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 4:02 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Saikat Das <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Karini <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Escalations update

Hi Sanjana,

Please find the update at end of the column against the given list.

Problem Category
Date of raising the complaint with the courier partner
Order No.
AWB
Concept
Courier Partner
No. of cartons
Status as per Fareye
Date of the last status update as per Fareye
Date on which Fareye status checked
Replies received from courier partner
Ticket number
Remarks
Aging
Remarks from OLM
Returns
16-Sep
9603039493
RP0916000593
BS
LMG
1
Rescheduling pickup
29-Sep
20-Dec

1485345
Open
95
Already attempted multiple times, need to reassign this RVP from CS Team
Returns
4-Nov
9609710868
RP102620000937
BS
LMG
1
Rescheduling pickup
1-Nov
21-Dec

1648792
Open
47
Already attempted multiple times, need to reassign this RVP from CS Team
Return item not picked
5-Nov
9610650651
RP110320002276
CP
LMG
1
Rescheduling pickup
18-Nov
21-Dec

1653328
Open
46
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Re: Your products are on the way
9-Nov
9609572611
FP102320000085
CP
LMG
1
order shipped
23-Oct
21-Dec

1668775
Open
42
Order not received from Conloc
Return in process for more than a month (Order #9606555628)
13-Nov
9606555628
RP1008002494
CP
LMG
1
Rescheduling pickup
9-Oct
21-Dec

1684531
Open
38
Already attempted but was failed due to wrong location, will schedule and reattempt
Return in process for more than a month (Order #9606555628)
13-Nov
9606555628
RP1008002494
CP
LMG
1
reschedule pickup
9-Oct
20-Dec

1684531
Open
37
Already attempted but was failed due to wrong location, will schedule and reattempt
escalation with lmg
14-Nov
9610798502
RP110720000040
BS
LMG
1
Rescheduling pickup
13-Dec
21-Dec

1687022
Open
37
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Re: We’ve received your return request.
14-Nov
9613165206
RP111120002201
Max
LMG
1
arrive at dispatch facility
14-Dec
21-Dec

1687029
Open
37
RVP processed and handed over to Conloc
Conversation with hi
15-Nov
9607915472
RP101920001019
CP
LMG
1
reschedule pickup
19-Oct
20-Dec

1691701
Open
35
AUH- Saikat
Return items
17-Nov
9610594510
RP110220002225
SP
LMG
1
arrive at dispatch facility
11-Dec
21-Dec

1702883
Open
34
RVP processed and handed over to Conloc
Returns
17-Nov
9610783625
RP110320000008
CP
LMG
2
Rescheduling pickup
27-Nov
21-Dec

1702971
Open
34
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Return items
17-Nov
9610594510
RP110220002225
SP
LMG
1
Arrive at dispatch facility
11-Dec
20-Dec

1702883
Open
33
RVP processed and handed over to Conloc
Re: Your refund is on its way
19-Nov
9611444806
RP110620000975
CP
LMG
1
Rescheduling pickup
16-Dec
21-Dec

1717862
Open
32
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Returns
19-Nov
9798209522
RP110420002229
Max
LMG
1
Rescheduling pickup
7-Dec
21-Dec

1712998
Open
32
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Items wrongly delivered
22-Nov
9615180622
RP112620002188
Max
LMG
1
Rescheduling pickup
19-Nov
21-Dec

1733951
Open
29
Already attempted multiple times, will reschedule and reattempt
Returns
22-Nov
9611509610
RP110520002229
SP
LMG
1
reschedule pickup
14-Nov
20-Dec

1732426
Open
28
Already attempted multiple times, will reschedule and reattempt
Items wrongly delivered
22-Nov
9615180622
RP112620002188
Max
LMG
1
reschedule pickup
5-Dec
20-Dec

1733951
Open
28
Already attempted multiple times, will reschedule and reattempt
need escalation
23-Nov
9616084379
FP112120001336
CP
LMG
1
delivered
22-Nov
21-Dec

1736898
Open
28
Shipment already been delivered to Customer on 22nd Nov
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
Rescheduling pickup
18-Nov
21-Dec

1759316
Open
25
Already attempted multiple times, will reschedule and reattempt
Conversation with hanadi
26-Nov
9611739525
RP110420001567
CP
LMG
1
reschedule pickup
10-Nov
20-Dec

1758219
Open
24
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
out for pickup
14-Dec
20-Dec

1759316
Open
24
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
reschedule pickup
15-Dec
20-Dec

1759316
Open
24
Already attempted multiple times, will reschedule and reattempt
Returns
29-Nov
9610819979
RP110220000628
CP
LMG
1
arrive at dispatch facility
17-Dec
21-Dec

1784456
Open
22
RVP processed and handed over to Conloc
Returns
29-Nov
9610819979
RP110220000628
CP
LMG
1
arrive at dispatch facility
19-Dec
20-Dec

1784456
Open
21
RVP processed and handed over to Conloc
Returns
29-Nov
9610819979
RP110220000628
CP
LMG
1
arrive at dispatch facility
19-Dec
20-Dec

1784456
Open
21
RVP processed and handed over to Conloc
inbound call
30-Nov
9615168272
RP112320003170
Max
LMG
1
arrive at dispatch facility
16-Dec
21-Dec

1789010
Open
21
RVP processed and handed over to Conloc
Conversation with venkatesh
30-Nov
9614946445
RP112220002072
CP
LMG
2
reschedule pickup
15-Dec
20-Dec

1793754
Open
20
Already attempted multiple times, will reschedule and reattempt
Returns
30-Nov
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
20-Dec

1790112
Open
20
Already attempted multiple times, will reschedule and reattempt
Returns
2-Dec
9612164472
RP110720000238
BS
LMG
1
reschedule pickup
23-Nov
20-Dec

1805850
Open
18
Already attempted multiple times, will reschedule and reattempt
Re:
3-Dec
9615561327
RP112420001879
SP
LMG
1
reschedule pickup
5-Dec
21-Dec

1817324
Open
18
Already attempted multiple times, will reschedule and reattempt
Re:
3-Dec
9615561327
RP112420001879
SP
LMG
1
Rescheduling pickup
5-Dec
21-Dec

1817324
Open
18
Already attempted multiple times, will reschedule and reattempt
Returns
5-Dec
9614251307
RP111920004523
SP
LMG
1
reschedule pickup
21-Nov
21-Dec

1826776
Open
16
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Returns
5-Dec
9614251307
RP111920004523
SP
LMG
1
Rescheduling pickup
21-Nov
21-Dec

1826776
Open
16
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Late Collection
5-Dec
9614646563
RP111720001785
CP
LMG
1
Arrive at dispatch facility
10-Dec
21-Dec

1824470
Open
16
RVP processed and handed over to Conloc
Late Collection
5-Dec
9614646563
RP111720001785
CP
LMG
1
arrive at dispatch facility
1-Dec
21-Dec

1824470
Open
16
RVP processed and handed over to Conloc
Late Collection
5-Dec
9618159270
RP113020002242
CP
LMG
1
Arrive at dispatch facility
10-Dec
21-Dec

1825315
Open
16
RVP processed and handed over to Conloc
Late Collection
5-Dec
9618159270
RP113020002242
CP
LMG
1
arrive at dispatch facility
10-Dec
21-Dec

1825315
Open
16
RVP processed and handed over to Conloc
Re: We’ve received your return request.
6-Dec
9612961266
RP111120002248
Max
LMG
1
reschedule pickup
16-Nov
21-Dec

1836430
Open
15
Already attempted multiple times, will reschedule and reattempt
Re: We’ve received your return request.
6-Dec
9612961266
RP111120002248
Max
LMG
1
Rescheduling pickup
16-Nov
21-Dec

1836430
Open
15
Already attempted multiple times, will reschedule and reattempt
Re: Never miss an update after today
6-Dec
9614254750
RP112020000737
SM
LMG
1
Arrive at dispatch facility
11-Dec
21-Dec

1835815
Open
15
RVP processed and handed over to Conloc
Re: Never miss an update after today
6-Dec
9614254750
RP112020000737
SM
LMG
1
arrive at dispatch facility
11-Dec
21-Dec

1835815
Open
15
RVP processed and handed over to Conloc
Returns
6-Dec
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
21-Dec

1834366
Open
15
Already attempted multiple times, will reschedule and reattempt
Returns
6-Dec
9616976728
RP112520003083
CP
LMG
1
Rescheduling pickup
17-Dec
21-Dec

1834366
Open
15
Already attempted multiple times, will reschedule and reattempt
Delivery
6-Dec
9618220967
FC112820000328
Max
LMG
1
undelivered
20-Dec
21-Dec

1835130
Open
15
Shipment undelivered and RTO been done and delivered
RETURN REQUEST PENDING SINCE 1 MONTH order 9611916270
7-Dec
9611916270
RP110620001005
SP
LMG
1
Rescheduling pickup
18-Nov
21-Dec

1839095
Open
14
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
RETURN REQUEST PENDING SINCE 1 MONTH order 9611916270
7-Dec
9611916270
RP110620001005
SP
LMG
1
reschedule pickup
18-Nov
21-Dec

1839095
Open
14
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Returns
6-Dec
9614314248
RP112220003482
SP
LMG
1
reschedule pickup
5-Dec
20-Dec

1831292
Open
14
Already attempted multiple times, will reschedule and reattempt
Returns
6-Dec
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
20-Dec

1834366
Open
14
Already attempted multiple times, will reschedule and reattempt
Returns collection
6-Dec
9618189655
RP113020002126
SP
LMG
1
out for pickup
1-Dec
20-Dec

1835321
Open
14
Will reschedule and reattempt
#9604428400
8-Dec
9604428400
RP0927001792
CP
LMG
1
Rescheduling pickup
8-Oct
21-Dec

1845599
Open
13
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
#9604428400
8-Dec
9604428400
RP0927001792
CP
LMG
1
reschedule pickup
8-Oct
21-Dec

1845599
Open
13
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Return order no.-9610739877
8-Dec
9610739877
RP110320001075
CP
LMG
1
Rescheduling pickup
4-Nov
21-Dec

1846564
Open
13
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Return order no.-9610739877
8-Dec
9610739877
RP110320001075
CP
LMG
1
reschedule pickup
4-Nov
21-Dec

1846564
Open
13
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Return for order 9616805808,9616805809 didn't received yet
8-Dec
9616805809
RP112820002934
Max
LMG
1
Rescheduling pickup
9-Dec
21-Dec

1844634
Open
13
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
Return for order 9616805808,9616805809 didn't received yet
8-Dec
9616805809
RP112820002934
Max
LMG
1
reschedule pickup
9-Dec
21-Dec

1844634
Open
13
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
I'm so angry from. Ure customer service
10-Dec
9612622137
RP121020000808
Max
LMG
1
rescheduling pickup
13-Dec
21-Dec

1856926
Open
11
RVP Picked
Missing Item
2-Dec
9615339578
FP111920003593
HB
LMG
2
Delivered
25-Nov
13-Dec

1805588
Open
11
Shipment been delivered to customer and missing item needs to be connected with HB Concept Ecom Team- Jassim
return
10-Dec
9612291032
RP111520001872
HB
LMG
1
reschedule pickup
19-Nov
20-Dec

1832790
Open
10
Already attempted multiple times, will reschedule and reattempt
Return
10-Dec
9617752306
RP120120002396
HB
LMG
1
reschedule pickup
2-Dec
20-Dec

1859179
Open
10
RVP cancelled due to "Customer happy with product" if item still exist with customer ?, need to reassign this RVP from CS Team
return
16-Dec
9620125390
RP121320000819
HB
LMG
2
delivered
12-Dec
21-Dec

1868469
Open
5
RVP processed and handed over to Conloc
Not Delivered
19-Dec
9621878859
FP121320001759
HB
LMG
2
delivered
14-Dec
21-Dec

1893268
Open
2
Shipment already been delivered to Customer on 14th Dec
Arrange Pickup
12-Dec
9600536707
FP0901000771
HB
LMG
4
delivered
6-Dec
13-Dec

1652892
Open
1
Requesting to share RVP pickup number ??
Missing Item
14-Dec
9615416504
FP111920005100
HB
LMG
2
delivered
21-Nov
14-Dec

1811634
Open
0
Shipment been delivered to customer and missing item needs to be connected with HB Concept Ecom Team- Jassim
Refund
21-Dec
9620125390
RP121320000819
HB
LMG
2
Arrive at dispatch facility
18-Dec
21-Dec

1902440
Open
0
RVP processed and handed over to Conloc
Delay in Order Delivery
22-Dec
9623214870
FP122020000423
HB
LMG
2
in transit
20-Dec
22-Dec

1904664
Open
0
Will be attempted for tomorrow delivery
expedite delivery
21-Dec
9623497090
FC122120001599
HB
LMG
2
order shipped
21-Dec
21-Dec

1901073
Open
0
Shipment till now not yet received from Concept

Best Regards,
Dipesh Regmi
+971-526246726

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 1:02 PM
To: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Karini <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Subject: Escalations update

Hi @Dipesh Regmi<mailto:[email-masked]>,

Please share the status of the below open escalations before EOD today.

Problem Category
Date of raising the complaint with the courier partner
Order No.
AWB
Concept
Courier Partner
No. of cartons
Status as per Fareye
Date of the last status update as per Fareye
Date on which Fareye status checked
Replies received from courier partner
Ticket number
Remarks
Aging
Returns
16-Sep
9603039493
RP0916000593
BS
LMG
1
Rescheduling pickup
29-Sep
20-Dec

1485345
Open
95
Returns
04-Nov
9609710868
RP102620000937
BS
LMG
1
Rescheduling pickup
01-Nov
21-Dec

1648792
Open
47
Return item not picked
05-Nov
9610650651
RP110320002276
CP
LMG
1
Rescheduling pickup
18-Nov
21-Dec

1653328
Open
46
Re: Your products are on the way
09-Nov
9609572611
FP102320000085
CP
LMG
1
order shipped
23-Oct
21-Dec

1668775
Open
42
Return in process for more than a month (Order #9606555628)
13-Nov
9606555628
RP1008002494
CP
LMG
1
Rescheduling pickup
09-Oct
21-Dec

1684531
Open
38
Return in process for more than a month (Order #9606555628)
13-Nov
9606555628
RP1008002494
CP
LMG
1
reschedule pickup
09-Oct
20-Dec

1684531
Open
37
escalation with lmg
14-Nov
9610798502
RP110720000040
BS
LMG
1
Rescheduling pickup
13-Dec
21-Dec

1687022
Open
37
Re: We’ve received your return request.
14-Nov
9613165206
RP111120002201
Max
LMG
1
arrive at dispatch facility
14-Dec
21-Dec

1687029
Open
37
Conversation with hi
15-Nov
9607915472
RP101920001019
CP
LMG
1
reschedule pickup
19-Oct
20-Dec

1691701
Open
35
Return items
17-Nov
9610594510
RP110220002225
SP
LMG
1
arrive at dispatch facility
11-Dec
21-Dec

1702883
Open
34
Returns
17-Nov
9610783625
RP110320000008
CP
LMG
2
Rescheduling pickup
27-Nov
21-Dec

1702971
Open
34
Return items
17-Nov
9610594510
RP110220002225
SP
LMG
1
Arrive at dispatch facility
11-Dec
20-Dec

1702883
Open
33
Re: Your refund is on its way
19-Nov
9611444806
RP110620000975
CP
LMG
1
Rescheduling pickup
16-Dec
21-Dec

1717862
Open
32
Returns
19-Nov
9798209522
RP110420002229
Max
LMG
1
Rescheduling pickup
07-Dec
21-Dec

1712998
Open
32
Items wrongly delivered
22-Nov
9615180622
RP112620002188
Max
LMG
1
Rescheduling pickup
19-Nov
21-Dec

1733951
Open
29
Returns
22-Nov
9611509610
RP110520002229
SP
LMG
1
reschedule pickup
14-Nov
20-Dec

1732426
Open
28
Items wrongly delivered
22-Nov
9615180622
RP112620002188
Max
LMG
1
reschedule pickup
05-Dec
20-Dec

1733951
Open
28
need escalation
23-Nov
9616084379
FP112120001336
CP
LMG
1
delivered
22-Nov
21-Dec

1736898
Open
28
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
Rescheduling pickup
18-Nov
21-Dec

1759316
Open
25
Conversation with hanadi
26-Nov
9611739525
RP110420001567
CP
LMG
1
reschedule pickup
10-Nov
20-Dec

1758219
Open
24
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
out for pickup
14-Dec
20-Dec

1759316
Open
24
Re: We’ve received your return request.
26-Nov
9616643968
RP112620000867
SP
LMG
1
reschedule pickup
15-Dec
20-Dec

1759316
Open
24
Returns
29-Nov
9610819979
RP110220000628
CP
LMG
1
arrive at dispatch facility
17-Dec
21-Dec

1784456
Open
22
Returns
29-Nov
9610819979
RP110220000628
CP
LMG
1
arrive at dispatch facility
19-Dec
20-Dec

1784456
Open
21
Returns
29-Nov
9610819979
RP110220000628
CP
LMG
1
arrive at dispatch facility
19-Dec
20-Dec

1784456
Open
21
inbound call
30-Nov
9615168272
RP112320003170
Max
LMG
1
arrive at dispatch facility
16-Dec
21-Dec

1789010
Open
21
Conversation with venkatesh
30-Nov
9614946445
RP112220002072
CP
LMG
2
reschedule pickup
15-Dec
20-Dec

1793754
Open
20
Returns
30-Nov
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
20-Dec

1790112
Open
20
Returns
02-Dec
9612164472
RP110720000238
BS
LMG
1
reschedule pickup
23-Nov
20-Dec

1805850
Open
18
Re:
03-Dec
9615561327
RP112420001879
SP
LMG
1
reschedule pickup
05-Dec
21-Dec

1817324
Open
18
Re:
03-Dec
9615561327
RP112420001879
SP
LMG
1
Rescheduling pickup
05-Dec
21-Dec

1817324
Open
18
Returns
05-Dec
9614251307
RP111920004523
SP
LMG
1
reschedule pickup
21-Nov
21-Dec

1826776
Open
16
Returns
05-Dec
9614251307
RP111920004523
SP
LMG
1
Rescheduling pickup
21-Nov
21-Dec

1826776
Open
16
Late Collection
05-Dec
9614646563
RP111720001785
CP
LMG
1
Arrive at dispatch facility
10-Dec
21-Dec

1824470
Open
16
Late Collection
05-Dec
9614646563
RP111720001785
CP
LMG
1
arrive at dispatch facility
01-Dec
21-Dec

1824470
Open
16
Late Collection
05-Dec
9618159270
RP113020002242
CP
LMG
1
Arrive at dispatch facility
10-Dec
21-Dec

1825315
Open
16
Late Collection
05-Dec
9618159270
RP113020002242
CP
LMG
1
arrive at dispatch facility
10-Dec
21-Dec

1825315
Open
16
Re: We’ve received your return request.
06-Dec
9612961266
RP111120002248
Max
LMG
1
reschedule pickup
16-Nov
21-Dec

1836430
Open
15
Re: We’ve received your return request.
06-Dec
9612961266
RP111120002248
Max
LMG
1
Rescheduling pickup
16-Nov
21-Dec

1836430
Open
15
Re: Never miss an update after today
06-Dec
9614254750
RP112020000737
SM
LMG
1
Arrive at dispatch facility
11-Dec
21-Dec

1835815
Open
15
Re: Never miss an update after today
06-Dec
9614254750
RP112020000737
SM
LMG
1
arrive at dispatch facility
11-Dec
21-Dec

1835815
Open
15
Returns
06-Dec
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
21-Dec

1834366
Open
15
Returns
06-Dec
9616976728
RP112520003083
CP
LMG
1
Rescheduling pickup
17-Dec
21-Dec

1834366
Open
15
Delivery
06-Dec
9618220967
FC112820000328
Max
LMG
1
undelivered
20-Dec
21-Dec

1835130
Open
15
RETURN REQUEST PENDING SINCE 1 MONTH order 9611916270
07-Dec
9611916270
RP110620001005
SP
LMG
1
Rescheduling pickup
18-Nov
21-Dec

1839095
Open
14
RETURN REQUEST PENDING SINCE 1 MONTH order 9611916270
07-Dec
9611916270
RP110620001005
SP
LMG
1
reschedule pickup
18-Nov
21-Dec

1839095
Open
14
Returns
06-Dec
9614314248
RP112220003482
SP
LMG
1
reschedule pickup
05-Dec
20-Dec

1831292
Open
14
Returns
06-Dec
9616976728
RP112520003083
CP
LMG
1
reschedule pickup
29-Nov
20-Dec

1834366
Open
14
Returns collection
06-Dec
9618189655
RP113020002126
SP
LMG
1
out for pickup
01-Dec
20-Dec

1835321
Open
14
#9604428400
08-Dec
9604428400
RP0927001792
CP
LMG
1
Rescheduling pickup
08-Oct
21-Dec

1845599
Open
13
#9604428400
08-Dec
9604428400
RP0927001792
CP
LMG
1
reschedule pickup
08-Oct
21-Dec

1845599
Open
13
Return order no.-9610739877
08-Dec
9610739877
RP110320001075
CP
LMG
1
Rescheduling pickup
04-Nov
21-Dec

1846564
Open
13
Return order no.-9610739877
08-Dec
9610739877
RP110320001075
CP
LMG
1
reschedule pickup
04-Nov
21-Dec

1846564
Open
13
Return for order 9616805808,9616805809 didn't received yet
08-Dec
9616805809
RP112820002934
Max
LMG
1
Rescheduling pickup
09-Dec
21-Dec

1844634
Open
13
Return for order 9616805808,9616805809 didn't received yet
08-Dec
9616805809
RP112820002934
Max
LMG
1
reschedule pickup
09-Dec
21-Dec

1844634
Open
13
I'm so angry from. Ure customer service
10-Dec
9612622137
RP121020000808
Max
LMG
1
rescheduling pickup
13-Dec
21-Dec

1856926
Open
11
Missing Item
02-Dec
9615339578
FP111920003593
HB
LMG
2
Delivered
25-Nov
13-Dec

1805588
Open
11
return
10-Dec
9612291032
RP111520001872
HB
LMG
1
reschedule pickup
19-Nov
20-Dec

1832790
Open
10
Return
10-Dec
9617752306
RP120120002396
HB
LMG
1
reschedule pickup
02-Dec
20-Dec

1859179
Open
10
return
16-Dec
9620125390
RP121320000819
HB
LMG
2
delivered
12-Dec
21-Dec

1868469
Open
5
Not Delivered
19-Dec
9621878859
FP121320001759
HB
LMG
2
delivered
14-Dec
21-Dec

1893268
Open
2
Arrange Pickup
12-Dec
9600536707
FP0901000771
HB
LMG
4
delivered
06-Dec
13-Dec

1652892
Open
1
Missing Item
14-Dec
9615416504
FP111920005100
HB
LMG
2
delivered
21-Nov
14-Dec

1811634
Open
0
Refund
21-Dec
9620125390
RP121320000819
HB
LMG
2
Arrive at dispatch facility
18-Dec
21-Dec

1902440
Open
0
Delay in Order Delivery
22-Dec
9623214870
FP122020000423
HB
LMG
2
in transit
20-Dec
22-Dec

1904664
Open
0
expedite delivery
21-Dec
9623497090
FC122120001599
HB
LMG
2
order shipped
21-Dec
21-Dec

1901073
Open
0

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
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