Subject: Re: Refund // 7673981910 //
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Dec 2020 05:39:19 -0700 (MST)

Hi Team, 

order number 7673981910 
Item to be refunded: 161529457 - 161878608 - 161878598 - 162135857 

Issue description: Please note that the refund got stuck for the following RMA 42916029 as 3 items were received at the WH and the return was raised for 4 items. 
then the RMA got deleted and now the items are not coming when we try to create new RMA in order to have it processed by jira. 

We have raised the issue to Jira and they advised to contact OMS team. 

Please check and advise on the issue. 

Regards 
shakeeb 

From: "JUHI GOEL" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, December 25, 2020 5:13:27 PM 
Subject: Refund // 7673981910 // 

Ticket no. : 1895906 

Hi Team, 

With ref. to the order number 7673981910 

This order was placed on Mar 24, 2020 and the customer returned some items already but the RMA shows cancelled. 

While creating a new RMA now those items are not mentioned in the returned items list. I raised it on jira and they asked me to contact OMS team. 

Kindly check and advise. 

Regards, 
Juhi