Subject: New Reply Received - Complete Return Order #6253826965
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 20:20:58 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Complete Return Order #6253826965  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi,<br>
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No one contacted me for return of order, can you advise?</div>
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Aroon</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 21, 2020 9:05 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1886386] - Complete Return Order #6253826965
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<div dir="ltr">Hi Aroon,<br>
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We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure this does not get repeated for the next time.</div>
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<div dir="ltr">We would like to inform you that the undergarments come under non returnable items that is the reason store staff did not take it back from you.</div>
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<div dir="ltr">We have now created a return request for all the other items from your order including the under garments. Our courier team will contact you within 3-5 days, Please hand over your items to him and as soon as the items will reach the warehouse
 we will refund you for the same after the quality check.</div>
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<div dir="ltr">Again accept our sincere apologies. Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1886386