Subject: Ticket Assigned - Conversation with Chanting Telephone
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 11:51:44 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Telephone Chanting Telephone                    Hello           03:34 PM, 08th Feb                   Bot                   أهلا مرة أخرى!           03:34 PM, 08th Feb                     Chanting Telephone                    I received the shoe but it's little abit for me           03:34 PM, 08th Feb                     Chanting Telephone                    I ordered 38 which is my normal size but not fit with me . Is it possible to change with 37?           03:35 PM, 08th Feb                   Yazid                   Hi, Thank you for contacting us. My name is Yazid How may I help you?           03:36 PM, 08th Feb                     Chanting Telephone                    Is it possible to change my shoe size?           03:36 PM, 08th Feb                     Chanting Telephone                    I just received now           03:37 PM, 08th Feb                     Chanting Telephone                    But it's not fit with me           03:37 PM, 08th Feb                     Chanting Telephone                    It's my normal size but idk why it's not fit with me           03:37 PM, 08th Feb                   Yazid                   Could you please share your order number so that I can assist you further?           03:37 PM, 08th Feb                     Chanting Telephone                             03:39 PM, 08th Feb                     Chanting Telephone                    9633790219           03:39 PM, 08th Feb                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           03:42 PM, 08th Feb                   Yazid                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:43 PM, 08th Feb                     Chanting Telephone                    Ok           03:43 PM, 08th Feb                   Yazid                   Is there anything else I can help with ??           03:43 PM, 08th Feb                     Chanting Telephone                    So I need to Centre point or shoemart store?           03:45 PM, 08th Feb                     Chanting Telephone                    Where is the nearest place?           03:45 PM, 08th Feb                   Yazid                   You can fine out the nearest store via this link https://www.landmarkgroup.com/in/en/stores           03:48 PM, 08th Feb                   Yazid                   Is there anything else I can help with ??           03:48 PM, 08th Feb                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2072323